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LouiseK1's avatar
LouiseK1
User
2 years ago
Solved

Superannuation

Hi, Processed superannuation payment last week however status is still showing as "Processing Payment".  Bank transaction processed.  Would you please assist. Kind regards.

  • Sam_R's avatar
    Sam_R
    2 years ago

    Hi LouiseK1,

     

    Thanks for reaching out.

     

    It will usually take around five business days for superannuation payments to be authorised, processed, and received by super funds. However, delays can occur (such as payments being rejected due to data errors), so we recommend allowing up to 10 business days for your payment to process. If your payment hasn't been completed after 10 business days, please do reach out so we can investigate further. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi LouiseK1,

     

    Thanks for reaching out.

     

    It will usually take around five business days for superannuation payments to be authorised, processed, and received by super funds. However, delays can occur (such as payments being rejected due to data errors), so we recommend allowing up to 10 business days for your payment to process. If your payment hasn't been completed after 10 business days, please do reach out so we can investigate further. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.