Your login to Pay Super may have timed out.

[FRE-1764]

Hi Team, 

I received this error message today:  

Your login to Pay Super may have timed out. You will need to go back to the main super payments screen to refresh your login, then try to create a payment again. If you still can't, you may not be authorised to do this. You'll need to find someone who is.

When I attempt to login again, I receive the same message and am unable to pay Super.

This is a new issue never before seen.

I have restarted both Chrome and my computer.

I am the Administrator of this account.

I have only used Chrome with MYOB Essentials. 

I have successfully made Super payments for the last four years.

Some help would be great!

Thnx! 

[Doreen_P]

Hi, @FRE-1764

We sent you a private message requesting additional to further assist you with your concern. Kindly check your inbox here in the Community Forum as we are looking forward to your response.

Best regards,

Doreen

[Doreen_P]

Hi, @FRE-1764

We recently requested to confirm the email address you are using when logging into Pay Super. Please let us know if you still require further assistance with this.

Best regards,

Doreen

[FRE-1764]

I called support. The issue was fixed over the phone. Thnx

[Doreen_P]

Hi, @FRE-1764

Thank you for updating us.

We're glad to know that the issue has been resolved. Should you need any assistance, please don't hesitate to create a post again. We are here to assist.

Best regards,

Doreen