Forum Discussion

FRE-1764's avatar
FRE-1764
User
3 months ago

Your login to Pay Super may have timed out.

Hi Team, 

 

I received this error message today:  

Your login to Pay Super may have timed out. You will need to go back to the main super payments screen to refresh your login, then try to create a payment again. If you still can't, you may not be authorised to do this. You'll need to find someone who is.

 

When I attempt to login again, I receive the same message and am unable to pay Super.

This is a new issue never before seen.

I have restarted both Chrome and my computer.

I am the Administrator of this account.

I have only used Chrome with MYOB Essentials. 

I have successfully made Super payments for the last four years.

 

Some help would be great!

 

Thnx! 

4 Replies

Sort By
  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 months ago

    Hi, FRE-1764

     

    We sent you a private message requesting additional to further assist you with your concern. Kindly check your inbox here in the Community Forum as we are looking forward to your response.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 months ago

    Hi, FRE-1764

     

    We recently requested to confirm the email address you are using when logging into Pay Super. Please let us know if you still require further assistance with this.

     

    Best regards,

    Doreen

    • FRE-1764's avatar
      FRE-1764
      User
      3 months ago

      I called support. The issue was fixed over the phone. Thnx

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        3 months ago

        Hi, FRE-1764

         

        Thank you for updating us.

         

        We're glad to know that the issue has been resolved. Should you need any assistance, please don't hesitate to create a post again. We are here to assist.

         

        Best regards,

        Doreen