My documents are being sent via email, same as I have done for many months with no problems. All of a sudden some aren't appearing in MYOB In tray even though the email says it has been sent sucessfully. My email address to MYOB hasnt changed.
Can someone help please?
Hi sbeohd,
Thank you for your post, and welcome to the Community Forum.
My apologies for the late reply. We have seen some computers have display issues with the intray; when 15 or more documents are in the intray, only the first 15 or so will show initially. This number can vary. In this matter, the intray old receipts are not totally missing. We recommend that you enlarge a document and close the window; the In Tray list will display all documents again.
Some clients have also reported that minimizing and maximizing the in-tray window or resizing the window itself can also show all documents.
Please let me know if you need further help.
Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
Kind regards,
Shella
