Forum Discussion

hayley_11221's avatar
hayley_11221
User
3 months ago

Email invoices

Is MYOB having any technical issues with emailing invoices function today? I am unable see the "emailed" status after emailing all my invoices this morning and no auto email has sent to my mailbox e...
KarenK1's avatar
KarenK1
User

Hi Earl,

 

I cant email remittance advices or Invoices, I used to but something has changed

 

Thanks Karen 

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 months ago

Hi KarenK1,

I apologize for the delayed response. Are you encountering any error messages while sending emails? If yes, please respond with screenshots of the error messages you are receiving. Additionally, I recommend visiting this help article for troubleshooting:  Email troubleshooting

 

Looking forward to your response.
 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Regards,
Earl

  • max3's avatar
    max3
    User
    2 months ago

    Hi Earl,

     

    We are experiencing a similar issue when trying to send customer statements.

     

    In Accountright Desktop we chooose the Sales tab then Print/Email Statements, then we select a list of several hundred customers to email a statement to, then click send email. 

    In previous months after doing this we are able to click the "Sent Emails" button and see a list of customer emails that have been sent. 

    Since trying several times this month, less than 10 statements show as being sent each time we try to send them all (several hundred). I do not think it is a matter of waiting as the first attempt to send the statements was over a week ago. 

    I have spoken with the help desk and they have tried adjusting windows TLS settings, reinstalling Accountright as well as running a script of some sort on their end. 

    The issue does not appear to be resolved as at the end of the call we tried sending 10 statements at once as a test and an hour later only 6 show as sent. 

     

    The issue is difficult to take a screenshot of as there have been no error messages, and taking a screenshot of an empty list of sent emails isn't likely to tell us much.

     

     

    Thanks,

    Max 

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 months ago

      Hi max3,

      Thanks for your detailed post, and my apologies for the late response.

      Apologies for the delayed response. When this issue occurs, we recommend sending the statements in batches. Begin by sending the first 25 statements, then proceed with the remaining batch. Rest assured, we are aware of this issue, and our team is actively working on resolving it.

       

      Feel free to post again, we're happy to help!
       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

       

      Regards,
      Earl

      • max3's avatar
        max3
        User
        23 days ago

        Hi Earl,

         

        The issue is still ongoing. This month I had to once again send statements out in batches rather than being able to send all at once like we used to.  

        Do you have any updates regarding a resolution for this issue? Do you think this issue will be resolved before the end of this month? 

         

        Thanks,
        Max