Forum Discussion

Maureen5's avatar
Maureen5
Contributing User
9 months ago
Solved

MYOB Online Payments - Is recurring payment (aka direct debit) available?

Hello    Does the MYOB Online Payments feature allow for recurring payments/direct debit?    Currently we process a recurring payment/direct debit from our customers once a year (we only issue an...
  • Genreve_S's avatar
    Genreve_S
    9 months ago

    Hi Maureen5, 

     

    Thanks for reaching out. 

     

    I would understand how that could be useful for customers who want their recurring payments to be automated. My understanding is that we are referring to a feature that your customers could set up so that they are automatically charged yearly and would also pass through the Online Invoice Payment. Unfortunately, this feature is not available for the Online Invoice Payment. This might be especially hard to add to the system since the link for making a payment is generated only after an invoice is generated, this would have a lot of factors that need to be accounted for. Rest assured this would be raised as a suggestion to the development team. 

     

    In the meantime, let us know if you require any other assistance. We're happy to help. 

     

    Cheers, 

    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
9 months ago

Hi Maureen5, 

 

Thanks for reaching out. 

 

I would understand how that could be useful for customers who want their recurring payments to be automated. My understanding is that we are referring to a feature that your customers could set up so that they are automatically charged yearly and would also pass through the Online Invoice Payment. Unfortunately, this feature is not available for the Online Invoice Payment. This might be especially hard to add to the system since the link for making a payment is generated only after an invoice is generated, this would have a lot of factors that need to be accounted for. Rest assured this would be raised as a suggestion to the development team. 

 

In the meantime, let us know if you require any other assistance. We're happy to help. 

 

Cheers, 

Genreve