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smileykylie1982's avatar
smileykylie1982
Trusted User
7 months ago

Recurring invoices not working

Hello,

 

I have a customer that is set up for a recurring invoice to be created for them each month.

 

This feature has worked properly just once after I set it up about 2 months ago. The invoice doesn't automatically email to them, which I think should be an option for this feature, but the first automatic invoice was created correctly last month.

 

But I checked just now and this month's invoice for my customer hasn't been created.

 

Does this feature not work after a month even though the end date is set to indefinitely?

 

Thanks,

 

Kylie.

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  • smileykylie1982's avatar
    smileykylie1982
    Trusted User
    7 months ago

    Interestingly enough, right after I manually created the invoice several days after the automatic invoice should have been created, the automatic one decided to create itself.

     

     

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      7 months ago

      Hi smileykylie1982,

      Thank you for your thorough post, and I apologize for the delay in responding. If you happen to encounter this issue again, we strongly recommend clearing your browser's cache and history or attempting to log in using a different web browser.

      Feel free to post again, we're happy to help!
      Regards,
      Earl

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      7 months ago

      Hi smileykylie1982,

      I just want to check if you're still having this issue? If so, please feel free to post again and one of us will be happy to assist you.

      Regards,
      Earl