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Dammit's avatar
Dammit
User
10 months ago
Solved

Hot Key (Alt U) Use Recurring Not Working

Account Right 2023.7.1.5 In the Spend Money and Receive Money screens the hot key Alt-U for "Use Recurring" is not working. This has always worked previously. Other hot keys in these screens (e.g. Alt-O for "Record" or Alt-A for "Cancel" are working. What is the solution?

  • Genreve_S's avatar
    Genreve_S
    10 months ago

    Hi Dammit, 

     

    Thanks for posting and welcome to the Community Forum. 

     

    I understand how all features should work when they are used. I would suggest clearing the cache, as this might be the cause of the issue. Follow these steps to clear the cache. 

    1. Click the windows button + r.
    2. Type %localappdata%/myob and click okay.
    3. Click AccountRight > Current > Cache.
    4. Delete all files inside the Cache folder. 

    Let us know if the issue persists. We'll help further. 

     

    Cheers, 

    Genreve

     

     

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    10 months ago

    Hi Dammit, 

     

    Thanks for posting and welcome to the Community Forum. 

     

    I understand how all features should work when they are used. I would suggest clearing the cache, as this might be the cause of the issue. Follow these steps to clear the cache. 

    1. Click the windows button + r.
    2. Type %localappdata%/myob and click okay.
    3. Click AccountRight > Current > Cache.
    4. Delete all files inside the Cache folder. 

    Let us know if the issue persists. We'll help further. 

     

    Cheers, 

    Genreve