Forum Discussion

Dammit's avatar
Dammit
User
10 months ago
Solved

Hot Key (Alt U) Use Recurring Not Working

Account Right 2023.7.1.5 In the Spend Money and Receive Money screens the hot key Alt-U for "Use Recurring" is not working. This has always worked previously. Other hot keys in these screens (e.g. Al...
  • Genreve_S's avatar
    Genreve_S
    10 months ago

    Hi Dammit, 

     

    Thanks for posting and welcome to the Community Forum. 

     

    I understand how all features should work when they are used. I would suggest clearing the cache, as this might be the cause of the issue. Follow these steps to clear the cache. 

    1. Click the windows button + r.
    2. Type %localappdata%/myob and click okay.
    3. Click AccountRight > Current > Cache.
    4. Delete all files inside the Cache folder. 

    Let us know if the issue persists. We'll help further. 

     

    Cheers, 

    Genreve

     

     

Genreve_S's avatar
Genreve_S
MYOB Moderator
10 months ago

Hi Dammit, 

 

Thanks for posting and welcome to the Community Forum. 

 

I understand how all features should work when they are used. I would suggest clearing the cache, as this might be the cause of the issue. Follow these steps to clear the cache. 

  1. Click the windows button + r.
  2. Type %localappdata%/myob and click okay.
  3. Click AccountRight > Current > Cache.
  4. Delete all files inside the Cache folder. 

Let us know if the issue persists. We'll help further. 

 

Cheers, 

Genreve