Sales role access

[Chuck_Mak]

I gave 'Sales' access to a client's employee on MYOB Business.  She click on Sales > Invoices to see and filter invoices etc.  However when she click on the invoice number to view the invoice, the invoice details screen would appear for a split second then the message 'You don't have permission to access this page'.

What is the cause of this?

[Steven_M]

Hi @Chuck_Mak 

Just testing a user that only has Sales level of access to an MYOB Business file I have been able to successfully open invoices from the Invoice page.

If you are experiencing a different situation, I would recommend ensuring that the user doesn't have any other roles assigned to them. You may also want to try to cancel their access and then re-invite them to the file.

If that situation is still occurring then, does the same thing occur if that user logs in on a different computer? Do other users experience this situation or is it just that individual user? Also, what type of product are using MYOB Business Lite, MYOB Business Pro, MYOB Essentials Connected Ledger, MYOB Essentials Accounting...?