Roig
9 months agoUser
Viewing invoice troubles
Have sent an invoice to an email but when I click the green box to view it the portal says, this is awkward. Been on chat with support but thats no help.
Hi All
Thanks for your post.
We're sorry to hear that you are having an issue when viewing the invoice.
Generally, the "This is awkward" error message in MYOB typically indicates an issue with accessing the online portal for viewing or managing invoices. When you encounter this error, here are steps you can take to troubleshoot the problem:
The steps provided above should help us diagnose the issue and resolve it.
Please let us know if you require any further assistance with this.
Best regards,
Doreen
Hi,
Thank you for your reply.
Your answer would imply that I would have to get all my customers to do that to access their invoice??
These are long time customer's that have never had an issue opening an invoice and it appears that just about every second customer is emailing me to say they cannot view, open, download, this would suggest the issue is with MYOB essentials.
I agree. This is not a solution. I have tried the steps suggested. MYOB has caused the issue and THEY need to fix it.
Hi, the problem has only just arisen. I have already been through these steps earlier today. Still the problem exists.
Hi All
Thank you for updating us.
If the above steps did not work for you and you still received the same error message, kindly check the invoice that was sent. Generally, the "this is awkward" error message happens when there is an invalid character in the invoice number and a missing country on the linked customer card. To correct the situation, kindly remove the invalid characters from the invoice number as it should be numeric only. Also, please ensure that the customer card has a country set.
Please let us know how it goes. We are delighted to assist you.
Best regards,
Doreen
Hi Doreen, that still hasn't fixed the problem. I go back to previous invoices which worked fine before and are now showing the same problem.