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March 2022
March 2022
Hi There. I have been using MYOB for years and apart from the fact it routinely only saves 80% of allocations meaning extra work redoing payments several times over am very happy with it.
The last few days however I have been unable to allocated any transactions due to it hanging every time I try. I have tried a couple of browsers and it doesn't make a difference. With GST and end of year coming up I really need this resolved.
March 2022
March 2022
Hi @kirstyjoyc
This issue can sometimes happen due to a corrupt reference number sequence. Allocating a BankFeed would normally create a Receive Money or Spend Money transaction in the system. This process can fail if the program thinks that the next sequential reference number has already been used for another transaction.
To resolve this, please follow the steps given below:
This should have now reset the corrupt reference number sequence.
Hope this helps. Please do let us know if you require further assistance with this.
Kind regards,
Komal
MYOB Community Support
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