invoices

[Shepai-8-2017]

Hi,

Something is wrong in my invoices section.

Only January invoices appearing although I have click:

Invoices- All, Status- All, Customer- All, Period - custom, 

Date from: 01/01/2024 to 04-03-2024

Only January appears, if I will search for any February or March invoices, "no invoices found".

Anyone MYOB Essentials user experiencing the same?

I can process and print invoices but if I will search for the invoices, "no invoices found".

Regards,

Shepai

[Shella_A]

Hi @Shepai-8-2017,

Thanks for your post.

My apologies for the late reply. I'm sorry to hear that you're having trouble with the invoices section in MYOB Essentials. We appreciate your patience with this. I would recommend a few general troubleshooting steps:

• Clear your browser cache and cookies, then try again. Sometimes, browser data can cause display issues.
• Try using a different browser or device to see if the issue persists.
• Check if there are any updates available for your MYOB Essentials software and install them if available.

Let me know how it goes.

Kind regards,

Shella

[Shella_A]

Hi @Shepai-8-2017,

I hope this message finds you well today. I just wanted to follow up if you’re still having trouble with your invoices. If you still need assistance with this, please don’t hesitate to reply, as we’re always delighted to assist you further.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

Kind regards,
Shella

[Shella_A]

Hi @Shepai-8-2017,

I hope this message finds you well today. We have recently asked for an update on working with your invoices, but we have not received any response. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again. We're always delighted to assist you.

Kind regards,

Shella