long decimal for overdue balance

[Qiu]

Hi there, I have one invoice with a overdue balance of -0.0001, which leads the invoice not be closed. I tried to change the item value to match it but not allowed, and also tried to apply it to finance charge, it comes error"commone Rules Decimal Precision". Can anyone help to fix it? It is prepaid to order, so I can't delete the payment to redo the payment either. 

[Doreen_P]

Hi, @Qiu

Thanks for your post.

The issue you are experiencing may require further investigation from our relevant team. With this, please confirm the last four digits of your serial number. We are looking forward to your response.

Best regards,

Doreen

[Qiu]

Hi @Doreen_P 

our last four digits of serial number is 6019

[Doreen_P]

Hi @Qiu,

Thanks for confirming the last four digits of your serial number.

On the invoice, kindly add a new line item with 1 cent amount to see if it can match with the -0.0001 overdue. If it still doesn't work, please provide with a screenshot of the invoice and provide us with more details of your concern. Make sure to remove any sensitive information before posting in the Forum.

Best regards,

Doreen

[Qiu]

@Doreen_P 

It still didn't work. when added 1c, the balance became 0.00099, and I couldn't add 0.0001 in item value, it totals zero.

The issue is #2 item, you can see from screenshot, it's item price is with long decimal places, and can't be changed. 

I checked other posts, should I get you to run the script, it may help to fix the issue. Thank you

[Doreen_P]

Hi @Qiu,

Thank you for updating us.

We were able to execute a fix on your company file. Kindly log out and then log back in. Please let us know how it goes on your end.

Best regards,

Doreen

[Qiu]

@Doreen_P it hasn't been fixed yet unfortunately. Should I get everyone to log out or only me?

[Doreen_P]

Hi @Qiu,

Kindly advise all the file users to log out so we can execute the fix and please advice us what is the best time to run the fix.

Best regards,

Doreen

[Qiu]

@Doreen_P can we run after 4.30pm today?

[Doreen_P]

Hi @Qiu,

We were able to execute the fix again. Please let us know if it's working now. If not, we recommend trying our virtual assistant MOCA? It's designed to dive deeper into issues like this. Give it a go!

Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

Feel free to post again if you need further assistance.

Best regards,

Doreen