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fdonnelly's avatar
fdonnelly
Experienced Partner
3 years ago

Partner Dashboard - Unable to log in

I'm trying to log in to the partner dashboard (partner.myob.com), however there is either just a spinning wheel or I get an error message (see attached). Once you select a practice, it's just the spinning wheel again.

 

I've checked the service status & there are no events. I've tried both Chrome & Edge. 

 

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  • tinamacnz's avatar
    tinamacnz
    User
    3 years ago

    I am getting the same error.  Can someone (anyone!!) from MYOB provide an update on what is happening and when it will be fixed??

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi fdonnelly, tinamacnz, 

     

    Thanks for your posts. If you're still experiencing this can you please clear your browser cache and try again, if this doesn't work please let me know so I can take a look into this further with our teams. 

    • Kirsten4's avatar
      Kirsten4
      User
      3 years ago

      I am getting this error also. I have tried clearing cookies & cache with no luck. 

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi Everyone, 

         

        Just wanted to confirm if you've since been able to access the partner dashboard ?

         

        Please let me know if you're still having troubles. 

    • fdonnelly's avatar
      fdonnelly
      Experienced Partner
      3 years ago

      Melisa_D Clearing the cache did not work. Still just getting a spinning wheel or the same error message as before. 

  • WayneC's avatar
    WayneC
    Experienced Partner
    3 years ago

    We have had a user just get the same error as well. She was accessing the portal via the cloud icon in the ribbon in Practice Manager.