Forum Discussion

DSD's avatar
DSD
Experienced Cover User
2 years ago

Desktop Payroll - Cannot Create Employee File

Hi   Have tried today to save the IRD Employee file and have received the message "Cannot Create Employee File" Any ideas why this would be happening. I had issues last week after a microsoft upd...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi DSD, 

 

Thanks for posting.

 

For us to investigate on the issue please send me a private message containing your 

  • Serial number 
  • Full name and email address
  • Company name
  • Screenshot of the error message

If you have any other questions feel free to reply to this thread.

 

Cheers,

Genreve.

  • DSD's avatar
    DSD
    Experienced Cover User
    12 months ago

    HI

     

    I haven't heard back since I messaged you....can you please advise how I can fix this problem!!!

     

    thanks

    Donna

    • jenniek's avatar
      jenniek
      Ultimate Partner
      12 months ago

      Hi DSD 

      have you tried removing the employee phone number (if you had one in there.) I have seen problems with this in the past. I would think it would be a new employee or terminating employee where the IRD is advised new employee information, and then a leaving date.

      • DSD's avatar
        DSD
        Experienced Cover User
        12 months ago

        HI

         

        I've finally sorted this out myself by changing the directory where the file was being saved - seems ok now.

         

        Maybe keep a note so if this happens to someone else you can advise them to try doing this

         

        thanks

        Donna