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Payroll Error Message

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Contributing Cover User AnnaF
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AnnaF
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Payroll Error Message

Hi can someone please help me with this error message I receive from payroll every time I open the file.

Payroll Error.jpg

The file got corrupted and I had to delete it and restore it and now it comes up with this error every time.

How do I confirm the payroll file?

4 REPLIES
MYOB Moderator Steven_M
27,494 Posts
MYOB Moderator
New Zealand
Steven_M
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Re: Payroll Error Message

Hi @AnnaF

 

So we can investigate further can you provide the last four digits of the serial number? - This can be found in Help>>About MYOB Payroll and selecting Application Details... Also, getting the Data File ID (same window) would be appreciated.

 

I should also mention that if you do have any foreign language packs installed on your computer these do need to be removed as this can impact the confirmation process for MYOB Payroll and can lead to unnecessary errors.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Contributing Cover User AnnaF
15 Posts
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AnnaF
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Re: Payroll Error Message

Hi @Steven_M

 

The last 4 digits of the serial number are: 9241

The Data File ID is: 2

 

I don't have any foreign language packs installed. I have been using payroll for almost a year and have not had this issue before.

 

Thanks

Anna

MYOB Moderator Steven_M
27,494 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

27494Posts

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Accepted Solution Solved Solution

Re: Payroll Error Message

Hi @AnnaF

 

Thank you for confirming that information.

 

I've made a change to your account. Can you attempt that confirmation again, it should work using the Confirm Online option.

 

Let us know how you get on and if you require further assistance

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Contributing Cover User AnnaF
15 Posts
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AnnaF
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Re: Payroll Error Message

Thanks @Steven_M the error has disappeared now.

 

The file was confirmed over 6 months ago so it's not asking me to confirm it anymore.

 

Many thanks for your help Smiley Happy

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