Forum Discussion
I dont think its an upgrade, we seem to have gone back a step rather than moving forward :/
I agree totally - an upgrade would make it easier and faster... There's now more data entry and less features 😔
- Princess_R6 months agoMYOB Moderator
Hi everyone,
Thank you for sharing your recent experience with us regarding the changes you've encountered. We understand the frustration that this update has caused you. Your feedback is incredible and valuable, and we want to assure you that we take it seriously. We'll ensure to bring this matter to the attention of the relevant team.
Your insights help us understand how our changes impact your experience, and we're committed to continuously improving based on your valuable input. If there's anything specific, you'd like to add or if you have further feedback to share, please feel free to reach out. Thank you once again for taking the time to provide your feedback. We truly appreciate your understanding and patience as we work towards enhancing our system for a better user experience.
Cheers,
Princess
- Meena6 months agoExperienced User
Hi Princess,
These are the issues I have with the Payroll 'workability' - this is not an upgrade when there are so many issues that people are asking MYOB about.
1 - You have to go in and manually load new staff into IRD, previously this was done with the IR Filing.
2 - You can't split pays.
3 - No 1 page summary printout (showing previous week / current pay and wage total) so you now can't double check the wage payment amount when filing with the bank without printing 4+ pages of employee earnings (not needed or required by IRD as all that information goes with the IR filing.
4 - No payslip preview screen - a handy double check to see that you have entered the correct hours for staff - especially over public holidays with staff working different days.
5 - The data entry screen that you have to drill into for each staff member - it's awful, hard to read and enter the pay hours / information.
6 - Have to select via drop down boxes the holidays staff have off - this doesn't work when they have split days off, this is a waste of time and not needed.
7 - Have to select via drop down boxes the public holiday worked - again just another unnecessary step taking up time.
8 - Cannot select more than 1 public holiday, what happens at Christmas / New Years - do I have to go in twice?
9 - Automatically defaults to a day in lieu owing for a public holiday worked (this isn't always correct), yet you have to 'check' the time and a half box so that staff are paid time and a half - this is law for working a public holiday so shouldn't even need to be a box I have to remember to 'check'.
10 - Payment date continally defaults to the day after the working week which then makes it hard to find the payees and also then creates an error message saying the bank may reject the file due to an incorrect date....
11 - I DO NOT want to muck around with (or have the time for) clearing accounts, changing dates, making file names and then making sure I select the staff to be paid and then making sure that matches the wage amount (but there's no paperwork I can double check against as that function / report is now gone) - I just want the 'download bank file' button back.
People are frustrated by this update because previously it was a simple program that was easy to use and gave us all the functions and reports we require, please listen to the people - again I am yet to see any positive comments about the update, I am only seeing and hearing issues!
- MartynC846 months agoUser
Hi Meena
Thank you for your listing, saved me a job, but I will add the following issues I have to the list.i) when clicking on contiuning a pay run from the dashboard, it doesn't go in the pay run, but asks if you want to create a new one or edit the existing. I am clicking continue, so want to edit the existing. Maybe have an option to delete or edit the payroll from the dashboard.
ii) Annual Leave, I need to accrue holiday pay owing each month, would be nice to have the report back showing all employees leave balances, "Leave transaction report" doesn't do it. For November i had to go into each employee to view their balance.
Like others, I am annoyed/angry that MYOB has stated that this was an upgrade, when clearly it has been a downgrade. Maybe a bit extreme, but the commercial law side of me is now considering laying a compliant with the Commerce Commission, regarding what I feel has been misleading or deceptive conduct, for beach of Section 9 of the Fair Trading Act.
- Wendye266 months agoExperienced User
It's obvious you had not had any dummy runs of the upgraded otherwise you would not have all these problems and complaints.
Don't you speak to users to ask there opions before you do these things we are the users after all not some idiot sitting at a desk who obviously does not do payroll.
I was not asked if I wanted to upgrade and I should have been given the option.
Back home in the UK I worked for a software company that wrote and supplied accounting and payroll software to their customers. They wrote a base system and bespoke software when there was an upgrade they used me to do the trial runs (which could take up to six months ) to iron on potentional problems before they sent this out to there customers.
- Debbie19656 months agoUser
I agree it's awful.
- Siobhan25 months agoUser
Hi,
Is there a date when some changes or an upgrade to the current upgrade that is clearly not working for a lot of people?
- Meena5 months agoExperienced User
Hi Siobhan2I dont think there are any are dates for changes and I dont know if any changes are being considered. I have had the same reply now 5-6 times on this and other posts using mostly the same words in slightly different ways....
Saying that they are sorry and asking us to keep providing feedback. We are all saying the same thing but they aren't listening, most if not all the commenters on this post just want Essentials back. Unfortunately I am (as are many others) now looking at a new payroll provider, its just an absolute **bleep** time to deal with this its the busiest time of year for us with multiple public holidays thrown in!!