Forum Discussion
Hi meena,
Thank you for your post.
We completely understand your frustration with the recent transition to MYOB Business Payroll and the challenges you've encountered. We're sorry to hear that the new system hasn't been as user-friendly or efficient as you had hoped. Your feedback about the difficulties you're facing with the updated features is invaluable to us. While reverting to Essentials Payroll isn't an available option, we want to assure you that our team is continuously monitoring and reviewing user feedback. Please know that your feedback is being seriously considered to enhance the usability and functionality of Business Payroll.
We appreciate your patience and understanding, as we'll be forwarding this to our development team.
Feel free to share your feedback and suggestions. We're here to assist.
Cheers,
Princess
- Meena6 months agoExperienced User
Hi Princess,
Thank you and appreciate your reply, unfortunately it doesn't change much if I can't go back to what I knew, what I want and what is easier and faster for data entry. There are so many issues that I listed, the most important being I dont want to have to use drop down boxes to enter the public holiday worked / not worked, nor do I wish to have to use drop down boxes for holidays used during the week as there is no way to select middle days / split days off? These issues and the payment processing tab are just entry errors waiting to happen!
I honestly feel like this is a major problem for MYOB as I am yet to see a post with people endorsing this upgrade, instead I am seeing people looking to source a new payroll provider. I seriously think MYOB need to listen to the people and offer Essentials back as this upgrade feels like it was designed by people who dont actually process pays or understand that we don't sit down all day doing wages, I know alot of people, small businesses and have seen alot of comments from people on here who process pays do it as a second job or do multiple pay processing and MYOB have added so much more time and frustration into our day!
- philippa36 months agoUser
This product is not fit for purpose. I did not request an upgrade nor was I able to decline.
What a rude and inconsiderate way to treat us your customers.
Suggest you have someone who actually uses this product to test it before throwing us all in at the deep end
Horrible timing too
- Debbie19656 months agoUser
Ir35 for the month unable to print. They only offer the full financial year so you have to Cross out the previous month's. Never in 35 years have I been told I cannot print an individual p a y e report month off for the ird. ... 35 minutes on hold to be told that it used to be a 10 second job. Crazy crazy whoever developed this needs to front up!!
- Meena6 months agoExperienced User
Hi Debbie1965,
Today trying to check what I entered vs times sheets as a double check, and the only report is numerous pages long and NOT in alphabetical order, and the summary screen only shows hours worked (not sick or holiday pay paid) so you can't use that as a double check. The old preview payslips button was invaluable to me as I went through and double checked between worked / entered. I'm not even sure why some of the changes were made, they make absolutely no sense, they have added in unnecessary steps and taken away simple functionality!
I'm currently in talks with our accountant and the Franchise accountant about a new payroll provider as I keep getting the same message saying sorry, which is nice but honestly I don't feel listened to by MYOB and nothing is changing except more data entry and time for me and the whole thing is super disappointing because the Essentials payroll was fantastic!
- Leigh_Utton5 months agoContributing Cover User
Sorry but I have to agree, this upgrde is seriously runing my and my wifes dream holiday.
we are working remotly and did a pay run early for some of our employees to help them over christmas, no we are unable to do a second payrun for the same period to pay the rest of our staff over the christmas period.
Obvioulsy we are so angry!!!!! MYOB essentials was a great system that we really loved, but not beig able to pay staff is the number 1 sin in business!!!!
Leigh Utton
Spotlight Painters
+64(0)21470990
- jenniek5 months agoUltimate Partner
hi Leigh_Utton
You can run another payrun with the same dates - you just need to override and enter the dates you require. Also we have found it better to make it a different payment date. Choose the employee you want and process. I do agree it has been frustrating and timing definately wasnt the best - but it is what it is - and we have managed to process lots of payrolls - but have lots of comments/suggestions to make back to MYOB once they open again.
- Leigh_Utton5 months agoContributing Cover User
Thanks Jennie,
in the past I have always over ridden the dates, it was just last night that I couldn't get past the click on the first next button for over 2 hours, despite turning off and on and trying all sorts of dates etc.
Then finally it worked.