Forum Discussion
My god there is a lot of complaints. I hate this new system and I have been looking at another provider.
We only use the payroll so don't want all the other **bleep** that comes with the upgrade.
This change stinks. Had no discussion to if wanted change. I have a big list of complaints.
- RAWBOOKKEEPING6 months agoUser
yes there is alot of complaints, I also have a massive list of issues.
Our pay run is today and it was the most painful thing ever, so long winded and so many extra steps, definitely not a improvement, they have gone backwards big time.
I am ringing the 0508 number everyday with issues, I will just keep bugging them.
I have just looked into going back with ACE payroll, so much easier to use.
- Wendye266 months agoExperienced User
I didn't know ACE is still about we use ACE but it got changed to MYOB and again there was not choice we had to change. This happened just as I started with this role.
New System is very difficult for me I have three companies payroll to do every thursday.
I googled payroll providers I like the look of Smartly how used to be called Smart pay I have used Smart in the past. Also seen Cystal pay and there is also Xero which I haved used in the past. I will have a look at getting free trials. If ACE is still around I will look at going back to them.
- RAWBOOKKEEPING6 months agoUser
Yes, you can still get ACE i have put the link to the download page for you, and just scroll down you will find it.
https://www.myob.com/nz/support/downloads?page=4
We were told the same thing that we had no option to stay with ACE we had to move when MYOB took it over.
Smartly is through Xero and is supposed to be good too, I use Xero for our accounting package but never used it for payroll.
- Brien6 months agoContributing User
I agree with you all totally - terrible "upgrade" - I didn't think you could still use Acepayroll? I requested this about 2 years ago when I was "upgraded" from Acepayroll as never been entirely happy with Essentials and now new Business package is a lot worse. Please let me know if going back to Ace is an option (although this is still part of MYOB so maybe better to look elsewhere)