Forum Discussion
Hi meena,
Thank you for your post.
We completely understand your frustration with the recent transition to MYOB Business Payroll and the challenges you've encountered. We're sorry to hear that the new system hasn't been as user-friendly or efficient as you had hoped. Your feedback about the difficulties you're facing with the updated features is invaluable to us. While reverting to Essentials Payroll isn't an available option, we want to assure you that our team is continuously monitoring and reviewing user feedback. Please know that your feedback is being seriously considered to enhance the usability and functionality of Business Payroll.
We appreciate your patience and understanding, as we'll be forwarding this to our development team.
Feel free to share your feedback and suggestions. We're here to assist.
Cheers,
Princess
Hi Princess,
Thank you and appreciate your reply, unfortunately it doesn't change much if I can't go back to what I knew, what I want and what is easier and faster for data entry. There are so many issues that I listed, the most important being I dont want to have to use drop down boxes to enter the public holiday worked / not worked, nor do I wish to have to use drop down boxes for holidays used during the week as there is no way to select middle days / split days off? These issues and the payment processing tab are just entry errors waiting to happen!
I honestly feel like this is a major problem for MYOB as I am yet to see a post with people endorsing this upgrade, instead I am seeing people looking to source a new payroll provider. I seriously think MYOB need to listen to the people and offer Essentials back as this upgrade feels like it was designed by people who dont actually process pays or understand that we don't sit down all day doing wages, I know alot of people, small businesses and have seen alot of comments from people on here who process pays do it as a second job or do multiple pay processing and MYOB have added so much more time and frustration into our day!