Gracy
Experienced User
Joined 6 years ago
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STP Reporting (Mistakenly clicking Updating Payrol run)
Hi there, I processed 2 new payroll runs through STP Reporting which were supposed to be NEW run. Somehow, I made a mistake by clicking the Updating Payrol run. This cause the 2 runs showed ZERO when I checked into the STP Reporting. How do I correct this? Really appreciate your kindness in assisting!220Views0likes1CommentSupplier shows difference outlook of outstanding balance
Hi there, I found few suppliers that have like outstanding balance or refund in their card outlook while I couldn't find any outstanding balance nor refund in the purchase register. Could you assist to look into this issue? Thank you. Gracy720Views0likes1CommentNew bank account not showing in the dropdown Receive money
Hi there, we just added new bank account general ledger. We just receive the interest from our bank; however, this interest can't be recorded as this new account doesn't show in the receive money option. Can any body help? Thank you.Solved998Views0likes2CommentsRestoring MYOB
Hi, we just recently rolled over our 2019 financial year. I opted for not purging transaction to be safe for the back up data. Now we are in current financial year, 2020. I read in this community, another post saying that the MYOB Cloud version will keep the past data, so we should be able to retrieve 2019 general ledger detail data. We tried to retrieve yesterday, but MYOB didn't show any past transaction after the rolled over with a message that we are in wrong year or something... What went wrong? That is my 1st question. Secondly, due to this limitation, I tried to restore our backup and it has been half an hour, but seems the progress bar stays same. So, how long does it take to restore a backup? We need the data urgently. Anyone can spare the experience?Solved761Views0likes2CommentsReappearance of transaction in reconciliation after change
Hi there, I would like to suggest improvement in the banking reconciliation feature. Somehow, if you change the ID (Cheque) number on transaction (s) after reconciliation was made, the transaction will 'reappear' in the next period bank reconciliation. Could you please suggest how to clear this transaction that reappear ? I had to change the ID despite the fact that the reconciliation was made, especially on credit card transactions to match with the credit card receipts. And in our company, the receipts can be submitted like 6- 8 weeks after. Sometimes, the person just found the receipt 3 months later. Really appreciate your response.Solved1.3KViews0likes3CommentsAdd / Remove certain columns dont work in Job P&L Report
Hi, We transition to online version of MYOB Account Right. On monthly basis, we do run Job P&L Statement. Online version is able to show / hide certain column as per off line version. That is good. However, the problem is when I want to export this report to Excel / Pdf format. The addition column (that is "Account No") does not show in the exported file. The account no ALL went blank in Excel. Definitely bug you have to correct! Secondly, I put filter on this report - for example, I just want to see ONE job P&L. On the screen, it looks fine, but if I want to export this report to Excel, what happened - the filter doesn't work. Please fix the bugs!! Thank you, GracySolved802Views0likes1Comment