Tina1959Experienced Cover UserJoined 14 years ago118 Posts9 LikesLikes received1 SolutionView All Badges
ContributionsMost RecentMost LikesSolutionsRe: Missing timesheet hours Hi Princess, Thanks for getting back but as you can see I did put in the correct dates as per the initial post - as mentioned I have been doing this for about 20 years. "So I thought maybe I had put the wrong dates in for the pay run - but they were correct too on the pay remittance - showing pay hours being 8th until 14th January - except the hours worked on the 8th did not get calculated in the actual pay run." I do not like your virtual assistant - it can only answers questions that are obvious so is basically useless so I will put in a support ticket. Missing timesheet hours Hallo - I have used MYOB for years so do know what I am doing. We run from Wednesdays to Tuesday and do a pay run on Wednesday for the previous week, This week some of my employees reported that they had been short paid. I assumed that I must have left hours off the timesheets. However when I checked the hours were showing for each day - except the hours for Wednesday were still in bold and the other days were greyed out. So I thought maybe I had put the wrong dates in for the pay run - but they were correct too on the pay remittance - showing pay hours being 8th until 14th January - except the hours worked on the 8th did not get calculated in the actual pay run. I would not unduly worry about this - my employees told me - I fixed the problem - however we now have new legislation that could see me go to jail for short payment - that would not impress me. So MYOB - what is going on - I recall this happening once before and it seemed to be something mysterious has happened. With our new legislation it is something that needs to be fixed pronto. SolvedRe: wrong date format Hi Freman, I understand what you are saying but tell me how EXACTLY the same pay run - done at EXACTLY the same time can have two different formats - employee 1 has Australian date, employee 3 has US format. And my date and location service inn Windows is correct - so there is nothing for me to change. I travel overseas extensively and use the setting to change when I am away - in fact it is set up to do it automatically, so again I must insist it is a MYOB issue - nothing else. Re: wrong date format It has nothing to do with the Windows setting - I thought this would have been obvious as it is not happening on all payslips - only some of them despite them all being run at the same time I am not an idiot and do know how to set the correct settings in Windows - this answer is as bad as the one I get about changing the small font size on MYOB windows - the computer setting are fine - your software is not! Credit Card ABA file We have started using a new pay provider that allows me to use a credit card to pay suppliers - I can upload an ABA file to do this but am having trouble setting it up I can change the pay from account to a credit card but I get banking information is missing. Credit cards don't have BSB and account numbers. I tried putting in a fake BSB and account number but I got a Bank Files are not created from this account message. I tried to make it a linked account but I already have an electronic payments account linked. How do I add an additional account? wrong date format Using Account Right and have noticed that some of my employees pay slips show the correct format - eg 15/5/2024 and some show the USA format - eg 5/15/2024 - this is in the same pay run so it is not a system wide error where I can fix an incorrect date format. How can I fix this - it is fine when it is obvious there is no 15th month but not so good for months up to 12. Re: Emailing invoices So far none of you have given me the correct answer. We deal in multiple currencies with multiple invoice formats. Before the latest upgrade when we printed or sent an email it automatically defaulted to the invoice format that was set up in the card file. Now it does not. So - what can be done to fix it as all the suggestions so far are asking me to go in and change something beofre we send which we never had to do before. Re: Has AccountRight been hacked? Ok - we have been sending from MYOB for years - the only change is the latest upgrade. Also that would mean I have to save the file first and thenupload - so more time - the problem needs to be fixed by MYOB So appreciate the response but not a solution I want to use Re: Has AccountRight been hacked? Since the upgrade when we email it is using the incorrect form despite the card file showing the correct form Emailing invoices The last upgrade has changed all the sales invoices that are emailed to a different incorrect one . The card file is set correctly but when the sale is sent by email it is changing to a different format that uses foreign currency instead of the correct Australian curency. This has only happened since the last "upgrade" and is causing both us and our customers problems. Please advise how we fix it - I do not want to have to individually check and change every time we send an invoice See attached screen shots