Tina1959
Experienced Cover User
Joined 13 years ago
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Re: Emailing invoices
So far none of you have given me the correct answer. We deal in multiple currencies with multiple invoice formats. Before the latest upgrade when we printed or sent an email it automatically defaulted to the invoice format that was set up in the card file. Now it does not. So - what can be done to fix it as all the suggestions so far are asking me to go in and change something beofre we send which we never had to do before.182Views0likes3CommentsRe: Has AccountRight been hacked?
Ok - we have been sending from MYOB for years - the only change is the latest upgrade. Also that would mean I have to save the file first and thenupload - so more time - the problem needs to be fixed by MYOB So appreciate the response but not a solution I want to use239Views0likes1CommentEmailing invoices
The last upgrade has changed all the sales invoices that are emailed to a different incorrect one . The card file is set correctly but when the sale is sent by email it is changing to a different format that uses foreign currency instead of the correct Australian curency. This has only happened since the last "upgrade" and is causing both us and our customers problems. Please advise how we fix it - I do not want to have to individually check and change every time we send an invoice See attached screen shots216Views0likes5Commentsmultiple delivery addresses
We have a customer with a head office and about 12 locations - how do we go about adding further delivery addresses as we need to send invoices to head office only. At the moment we can add 4 extra addresses and this is not enough. Any suggestions?Solved287Views0likes2CommentsRe: Timesheet
Hi Samara, Everything was entered corrctly and nothing was missed so definitely something that was an MYOB error. We first thought that maybe we had entred the actual start and finish days incorrectly but when we checked the pay run it had the correct days and dates entered but had missed the first days hours of eveyones timesheets. We have been using this for about 20 years so we do know what we are doing. We ran an extra pay of individual employees to add the missed day in manually so that worked. The problem is that if one of our employees had not told us they were short paid it would not have been picked up at all so this is worrying as we do not underpay our employees on purpose. Since then we now double check that what is entered on a timesheet actually adds up to the correct number of hours in the actual pay run - time consuming but at least we are now sure. However it is something that needs fixing going forward.295Views0likes1CommentRe: wrong invoice selected and sent to clients
Hi Komal, WE are having the same problem again - customer file is set to one form and when invoices are printed they are going to a differnt form. Excatly the problem we had before - this is really frustrating as my overseas customers are getting incorrect banking details. I don't want to have to keep making a new form with a differnt name - surely this is a MYOB issue that needs fixing.656Views0likes1CommentTimesheet
We have just paid staff and have been advised that they have been short payed. Just noticed that the hours from the first day - Wednesday - have not been included in the pay run - the dates we entered are correct but they are not transferring across correctly. I can easily do a pay run to make this up but need to know why it has happened and what we can do to fix it.350Views0likes3Comments