NickyS1
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Joined 5 years ago
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Re: Superannuation Payable incorrect in Dashboard
Hi Genreve_S , You actually didn't address my issue regarding the Super Payable & PAYGW amounts displayed in the dashboard. As I mentioned, I have the amounts linked to different accounts so why is the Super Payable amount displayed including the PAYGW amounts? Regards Nicky262Views2likes1CommentSuperannuation Payable incorrect in Dashboard
Hi, The superannuation payable total shown in the dashboard has been incorrect for as long as the dashboard was made available. It appears to be the sum of the total PAYGW + the super payable, even though I have each amount linked to 2 separate accounts. It is quite disconcerting to see the larger amount every time I go to the dashboard when it isn't the true super payable. I thought that when the new PAYGW total field on the dashboard was made visible recently, that the Super payable figure would be accurately shown, but no. Reporting wise, there used to be a report available that let me see invoice details (to the individual items), which could be filtered by date & supplier. I am unable to find the report since being moved to MYOB Business from Essentials. It was very handy as it let me track the history of each of my purchased items. (I don't need to track them as inventory.) The detailed purchase report that I can see has no such details & only provides a list of invoices (showing only the total for each), filtered by date & supplier. Has the original report disappeared or is it just hidden? Regards NickySolved452Views3likes15CommentsSuper payment status still at 'Processing payment' status
Hi, I made a super payment early last week but it still showing in the Super payments screen as 'Processing payment'. The payment itself has come through the bank feed & it was auto allocated. Any reason why it hasn't gone to 'Completed' status? This will be the third problem I am reporting in a span of 2 weeks. Previous issues related to bank feeds & invoices. Regards Nicky306Views0likes1CommentInvoices are missing
Hello, Today I have noticed that all my invoices for the last 3 years have disappeared except for 4 for 2 different customers but these weren't even the latest ones for those customers. This was when trying to use the search function on the invoice screen. I tried to find the invoices via the Sales report but couldn't see any but the 4 there. What was really strange in the report screen is that it gave me a filter option for a customer or an employee & when I checked what was set for employees, some of them were listed as a search option. I can find some invoices via the Profit & Loss report, but not all of them. I created a new invoice & that has disappeared from the invoice list as well. Not happy! I've cleared my browser cache several times & even restarted my machine so please don't suggest those as a resolution. I also ensured my browser version was up to date (Chrome) - it was. As a last resort I logged into MYOB using Edge & can now see the missing invoices except for the 1 I just created! I'm not keen on using Edge so it would be great if you could look into the Chrome issue please. fyi - the invoice I created in Chrome could only be seen in Edge if I searched via the invoice number. It would not appear otherwise. Thanks Nicky414Views0likes3CommentsRe: Bank feed not active in MYOB
Hi Earl, Thanks for the quick response. Clearing the the browser cache & history didn't have any effect on the bank feed status for either account. As I mentioned in my first email, my bank is saying that the new feed is active to myob but on the myob it doesn't appear to be. I've sent you a pm with the details you requested. Regards Nicky219Views0likes0CommentsBank feed not active in MYOB
Hi, I requested a bank feed for one of our bank accounts on 19/3/24 & my bank is showing it as active. However, in 'manage bank feeds' within myob, it is showing a status of 'awaiting bank' & no feeds have come through yet. I also noticed that the status of an existing bank feed for a different account also has the same status although the transactions are coming through fine. I would have expected that one to have a status of 'Active - Awaiting Transactions' based on the status descriptions. Would appreciate some assistance as the time is drawing near for quarterly BAS lodgement. Regards Nicky287Views0likes3CommentsRe: Paid an employee with 2 payments - rerun doesn't record split payment transactions
Hi LRBooks61 , Thanks for your patience on this one! It had crossed my mind to try the adjustment you suggested when I first was trying to to the match but I wasn't sure what to do with the 2nd payment. Your explanation for that part was the ticket! The 2nd bank payment was reconciled via an allocation to the payroll clearing account rather than trying to find any matching transaction. Thanks again, Nicky975Views0likes1CommentRe: Paid an employee with 2 payments - rerun doesn't record split payment transactions
Hi LRBooks61 , I am using the newer version of MYOB Essentials. The employee in question has already been set up to get the split payments to match what I paid them. I already reversed the original pay run & reran another one. When I went to the 'Prepare electronic payments' screen it should have had the 2 payments listed separately but it didn't - it only had the single figure for the full amount. When I selected 'Download bank file' for that one & only 1 record, then a single aba file was created with 2 transactions. However, the only available payment transaction I can match to in the 'Bank transactions' page is the single total payment that appeared in the 'Prepare electronic payments' screen. So, what you have suggested has not been possible for me. Nicky995Views0likes3CommentsRe: Paid an employee with 2 payments - rerun doesn't record split payment transactions
Hi LRBooks61 , That would only work if the 2 amounts appeared in the 'Prepare electronic payments' list, or did I miss something? Ony a single amount appears there so I don't have the option to download separate aba transactions. Please let me know if I've misunderstood your suggestion. Thanks Nicky1KViews0likes5Comments