smileykylie1982
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Emails failing to send
Hello, I'm not sure if this is only affecting certain email domains but I have one customer who's invoice email bounces when sending from MYOB, but sending manually from gmail is fine. This has only started happening over the past 2 weeks. The error is: Diagnostic-Code: smtp; 550 5.7.515 Access denied, sending domain APPS.MYOB.COM doesn't meet the required authentication level. The sender's domain in the 5322.From address doesn't meet the authentication requirements defined for the sender. To learn how to fix this see: https://go.microsoft.com/fwlink/p/?linkid=2319303 Spf= Fail , Dkim= Pass , DMARC= Pass [SYYP282MB1359.AUSP282.PROD.OUTLOOK.COM 2025-07-21T03:17:52.984Z 08DDC77739D65DC8] [MN0PR03CA0016.namprd03.prod.outlook.com 2025-07-21T03:17:53.088Z 08DDC76C9A8BB377] [MN1PEPF0000F0E3.namprd04.prod.outlook.com 2025-07-21T03:17:53.090Z 08DDC6EAB80E3C9D] --1753067873-eximdsn-333674687 Thank you. KylieSolved190Views0likes2CommentsRe: Matching online payment surcharges with invoices
Hi Elise, MYOB showed me what to do in my situation. (missing transaction to match the bank feed item to) I needed to perform a Transfer Money operation under Banking, enter the amount of the transaction, choose the from account as Undeposited Funds Account, and the to account is my standard linked bank account. Once I did that the transaction (TRXXXXX) appeared as being matchable in my bank feed. The support person on the phone was very helpful and said it happens all the time. It seems to not matter what the exact transaction is, because MYOB tracks which invoice was paid online (and that's probably why we're not allowed to delete online payment transactions) it only matters that there is a transaction of the correct amount from undeposited funds to match with the bank feed item. Maybe this helps you, I don't know. Best of luck with it, Kylie.35Views0likes0CommentsAdd ability to filter detail items by category in Coding Report
There is a filter on the coding report that allows the selection of categories. This works for filtering header records only, and "category" simply relates to the header accounts shown in the report. What would be more useful is an ability to filter the selected accounts' detail records by category as well, so I can determine which category transactions for an account were allocated to. this would allow, for example, to filter transactions on my main bank account that were allocated to owner/shareholder drawings, insurance, vehicle maintenance, or any other category for that matter. This seems as if it might have been the original intention of the report when considering the column headings, but category filtering was not included for the detail records, only for the header records. Thank you, Kylie.39Views0likes2CommentsRe: Matching online payment surcharges with invoices
Hi Elise, Online payments can't be deleted. It is frustrating. What is meant to happen is MYOB automatically generates the "other side" of the transaction so it can be matched with bank feeds. I actually have a support ticket open right now about a similar problem. In my case it seems as if either that automated transaction wasn't created, or it was matched internally to an unrelated transaction and disappeared. In any case, the MYOB generated transaction doesn't appear anywhere in any report. Kylie.79Views0likes2CommentsInvoice PDF attachments
Hello, Is there any way to make PDFs included by default when invoices are sent to customers? I am certain the PDF option was previously "sticky" so it retained whatever was selected last time, and I had it turned on, but perhaps a recent update has changed this behaviour? One of my customers has complained this morning that they did not receive a PDF invoice, so after I had a look I discovered the PDF option was not checked when I used the share function, when previously it was. It is just a small thing, but it is something else I'll need to remember to do each time I send invoices out. A lot of my larger clients have automated systems that only look for PDF attachments and don't know how to click buttons in emails to retrieve invoices. Thanks, Kylie.Solved