CANNOT IMPORT SALES Error -25: Invalid amount.
Hi, We are attmepting to import data into a new MYOB AR file which is proving to be quite frustrating. While some files import without error, many of them are subject to "Error -25: Invalid amount." I have attempted to modify various variables/fields to no availl. I also attempted to identify how these failed imports differ from those that were successful. One potential problem cell was the 'discount field' which was filled with negative values. When removed the error message changes toError -28: Item is not sold. Please see attatched exported file, and the import log. Any solution would be gretaly appreicated.222Views0likes2Comments
unable to access Print/Email Invoices list 'Unable to Connect' error message
Dear MYOB support We've been experiencing ongoing issues of being unable to access the print/email invoices function, Accountright error message displays 'Unable to Connect' (please see my previous posts regarding same issue). We have been dealing with this same problem for MANY months, with great frustration. While the print/email invoices list is not able to be accessed we've had no choice but to painstakingly email every single invoice individually = huge waste or our staff's time. About a month or so ago though & to our immense relief & amazement, this function miraculously started working again....hallelujha!! ...& we were once again able to access the Print/Email Invoices list so we could 'select all' & bulk email all invoices for the day. SO much quicker! However & incrediblyfrustratingly,as of TODAY the Print/Email Invoices function has stopped working again. It happens regardless of which user login is used & from whichever of our offices we login from & over various internet providers - as has been the case previously. All other functions continue working. Yesterday it was working...today it is not, and we have not done anything differently. All past suggestions from MYOB support regarding this issue have not been able to fix it. Given that the function recently started working again, without us doing anything differenty, but has now stopped working again, can someone from MYOB please explain what is going on? It is incredibly frustrating to be battling this issue with what is such a basic & necessary function. I look forward to a response.308Views0likes2CommentsCSV Error 4077
Hi, hoping someone on here can help me with importing items via CSV file to Account Right. Currently getting Error code: 4077: See log report below. I have reached out to MYOB support but would've had more luck asking a rock for help. They have since closed my ticket without so much as offering 1 peice of usefull advice. Does somebody know how to resolve this error as im not willing to spend 3 days manualy updating 369 records. Thank you in advance. "1243 records imported without errors. 12 records imported with warnings. 369 records skipped. Summary of errors Error -4020: You must specify a Tax Code When Sold. Error -4077: You have sales for this item. Warning 71: Item is not sold; some information ignored."575Views0likes7Comments
Unable to open an employee's card
Having troubles opening an employees card to reverse a transaction... Hoping someone can run the script needed to fix this, please?:smileysad: AccountRight Application Error Report ===================================== Application Version: 2022.10.24.7505 Application File Version: 2022.10.24.7529 Incident Id: 6805ea21-b7ac-45b1-8d9a-36c44e3abfb8 Time: Tuesday, 13 December 2022 12:09:02 AM Code: Unknown (0) Message: (Unknown): ShowUIView(CardDetail,...,...)Solved435Views0likes4Comments
Edit Recurring Transactions error
Hi there, Can someone advise whether a fix is expected for the bug which does not allow you to edit a recurring transaction if you have the "Warn if jobs are not assigned to all transactions" preference set? The only posts I can find on the subject refer to turning this preference off as a "fix" but that is not a fix, that's a workaround. Our system requires job codes be used, and therefore this preference is required to be active. When will this be fixed please?
Myob not responding error - Remittance advices
This issue popped up a few weeks ago but seemily fixed itself at the time. It's occuring again and seems worse then before. When trying to send out remittance advices (from paid bills) MYOB is going into a "not responding" error and crashing. Sometimes you can go in and try again and it will send and other times it just continues to crash. It occurs whether you send one or multiple emails. I have read and tried a few other solutions suggested on the community forum however none seem to solve the problem for me. I will list below: - Sending only one at a time - Ensuring default/card 1 email is the same as the remittance email - Deleting the email from the card and resaving Additionally I tried going in and resaving the form in case it was an error with that. None of these have solved the issue. If anyone has any advice or things that they have tried when this occured for them it would be greatly apprecited. Thank you community:)Support Note error
Have been trying to source support notes on Rejected electronic payments. Received the following error: "HTTP Status 500 - java.lang.IllegalStateException: Spring Application context has not been set" Have attached screenshot. Have had no luck with Live Chat. Is this down? Been waiting on hold for chat 47 minutes. Can anyone assist?Solved842Views0likes6Comments
CANNOT IMPORT SALES Error -25: Invalid amount.
Hi, We are attmepting to import data into a new MYOB AR file which is proving to be quite frustrating. While some files import without error, many of them are subject to "Error -25: Invalid amount." I have attempted to modify various variables/fields to no availl. I also attempted to identify how these failed imports differ from those that were successful. One potential problem cell was the 'discount field' which was filled with negative values. When removed the error message changes toError -28: Item is not sold. Please see attatched exported file, and the import log. Any solution would be gretaly appreicated.
