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CarolineG's avatar
CarolineG
Trusted Partner
3 years ago
Solved

Support Note error

Have been trying to source support notes on Rejected electronic payments. Received the following error:

"HTTP Status 500 - java.lang.IllegalStateException: Spring Application context has not been set"

Have attached screenshot.

Have had no luck with Live Chat. Is this down?

Been waiting on hold for chat 47 minutes. Can anyone assist?

Error
notes
SUPPORT
  • Steven_M's avatar
    Steven_M
    3 years ago

    Hi CarolineG 


    The process below should aid with that process:

    1. Navigate to Setup>>Preferences>>Security.
    2. Enable Transactions Can't be Changed, They Must be Reversed.
    3. Open the individual payment that has failed so you have the individual transaction on-screen.
    4. Select Edit>>Reverse payment.
    5. Record the reversal. This will generate a transaction in the Prepare Electronic Payments window.
    6. You would be able to tick the appropriate transaction (which will be a negative). 
    7. Click Bank File. 

    The above process will reverse the individual payment into the Prepare Electronic Payments window. You can then process it out of that window to generate the appropriate bank transaction within your company file to reflect that transaction.


    Note: The above process will put you back to square one, so you can redo the original payment if required.

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    • CarolineG's avatar
      CarolineG
      Trusted Partner
      3 years ago

      thank you Steven_M My query related to individual payment within an electronic payment file being rejected. All other payments were successful bar 1. The support note I has is dated 2019 and now obsolete. Am looking for procedure to receive returned funds.

      • Steven_M's avatar
        Steven_M
        Former Staff
        3 years ago

        Hi CarolineG 


        The process below should aid with that process:

        1. Navigate to Setup>>Preferences>>Security.
        2. Enable Transactions Can't be Changed, They Must be Reversed.
        3. Open the individual payment that has failed so you have the individual transaction on-screen.
        4. Select Edit>>Reverse payment.
        5. Record the reversal. This will generate a transaction in the Prepare Electronic Payments window.
        6. You would be able to tick the appropriate transaction (which will be a negative). 
        7. Click Bank File. 

        The above process will reverse the individual payment into the Prepare Electronic Payments window. You can then process it out of that window to generate the appropriate bank transaction within your company file to reflect that transaction.


        Note: The above process will put you back to square one, so you can redo the original payment if required.