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April 2021 - last edited May 2021 by Steven_M
April 2021 - last edited May 2021 by Steven_M
Hi everyone
We have had some users in the situation where they have reversed a transaction within an electronic payment and it is now sitting within the Prepare Electronic Payments window. Below is information on how you clear those reversals.
There are different scenarios that can occur with reversals of this nature:
Reversing a pay and getting the message This pay is a reversal. If you record this pay, the payment method used will be Cash?
This only means that the Payment Method is changed to Cash. The Pay from Account won't change from the account used in the original transaction.
As always, if you do need help please start a new post. Our team of MYOB technical support staff and the generous MYOB Community is always happy to help.
Cheers,
Tracey
Previously @bungy15
MYOB Community Support
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