Uh-Oh! The numbers dont add up ERROR
Managed to get 2025.11 installed via .msi and now when we go to Sign in we get this. After spending the morning to get the download to work from MYOB's website now we cant even use the version. We have clients using MYOB Teams reports and we need to do payroll. 2025.10 wont allow us to get those reports now that the new version is down. Please can someone fix this!Download MYOB AccountRight Server Edition 2025.11
Hi Trying to download the server edition released yesterday 2025.11. When clicking on the download link on the web page all I get is this. This XML file does not appear to have any style information associated with it. The document tree is shown below. <Error> <Code>AccessDenied</Code> <Message>Access Denied</Message> </Error> I can download the previous version just not the current one.
Invalid Fingerprint Error
Hi Everyone Products: AccountRight Got a question about using the below tool? There is a second post on this thread that does answer commonly asked questions - scroll down to see that post or click here. We have seen a number of cases of offline company files that, following an AccountRight upgrade, are not opening or closing unexpectedly or generating a "Something has gone wrong message." This article contains information on identifying if you are impacted and running the necessary tool required to repair that file to allow it to be opened: How do you determine you are impacted? Following an AccountRight upgrade, if you are not able to open an offline company file, or you are encountering a "Something has gone wrong" message do check out the diagnostic file for the application - this can be opened in NotePad or another similar application. If you are needing to run the following tool, that diagnostic file would contain traces of the wording "InvalidFingerPrint" Example line in diagnostic file would: MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Error,1,Unhandled error. : MYOB.Huxley.API.HuxleyActivationException: (InvalidFingerprint): Running the Tool: *Please note, this process will work for any AccountRight files from version 2020.2 or newer If you do see cases of "InvalidFingerprint" in that diagnostic file, do look at completing the following steps: Close AccountRight Download the following tool: AccountRight Hotfix tool Having trouble accessing the download? Right-click and select Save Link as Navigate to where you have saved that file - typically the Downloads folder on your computer Find the Hotfix tool zipped file (Data Hotfix - Invalid Fingerprint error - AccountRight 2020.2.zip) and select to extract the data - typically right-click and Extract All... Once extracted, select to run the AccountRight_Hotfix.exe file. This will open the tool: Please note that depending on your IT setup you may need to be logged on as the Windows Administrator. Browse to the impacted file and select Open once located Indicate that you have a backup of the file and then Apply. Should you be successful you would encounter the following message: Once you have that message, close the tool and open the file in AccountRight as per normal. Note: You may be prompted to re-confirm upon opening but this can be done online using the Confirm Online function.
AccountRight Timeout Extender
Please Read This Before Continuing: The Timeout Extender is simply entering a value into AccountRight's Configuration File and is only to be used if you are experiencing Timeout-based errors such as "Application Operation Timeout" or if it's at the request of MYOB Support. As this does involve modifying a key configuration file for the software on your computer we strongly recommend that you get an IT Professional to assist you if you are unfamiliar with modifying these types of files. Any incorrectly configured files may cause AccountRight to crash further or simply not open at all. If the software begins to crash after a change was made to the config file we would ask you to either return the copy of the config file made, or uninstall and reinstall, then seek assistance from an IT Professional to continue further. Do note that these configuration files are specific to each computer & version, if you install the next version of AccountRight this configuration won't be brought across. If you are experiencing problems that require the Timeout Extender to be in place you will need to set this on each computer, and version, that you are using. Please note: That there are 9 steps in this process. If you are only seeing 4-5 steps, do refresh the page. 201X.X refers to the version of AccountRight you are using, not an actual folder named 201X.X Close out of AccountRight. Locate Huxley.Application.exe.config file. You can find this by right clicking the AccountRight icon on your desktop and choosing "Open File Location" to bring up the same folder. Select the file Huxley.Application.exe.config, and make a copy of the config file before continuing, as incorrect changes can prevent AccountRight from opening Right click the config file, select copy. Then deselect the file, right click and choose paste. This will create a copy. We now need to modify the original config file called Huxley.Application.exe.config. You will need to right-click and choose open, edit or open with. If open with, select the program notepad to open the file, as in the screenshots below. Once opened in Notepad find the <appSettings> section. (use search by pressing F3 or CTRL + F, and search for <appSettings>) On the <add key="UserSessionTimeout" value="60"/> line, change the value to 3600. This number is in seconds, and we want to extend the timeout to 60 minutes. Next, add the line <add key="TransactionTimeoutMinutes" value="60"/> to the bottom of the appSettings list as seen in this example: Once the setting have been updated, save it by going to File > Save. Then close notepad. Open AccountRight as normal. The new timeout session will now take affect. That should extend the timeout period for you and allow you to record transactions with large amounts of data. If you are getting any errors directly after saving this, delete the config file you edited and then rename the copy you made earlier to be: Huxley.Application.exe.config It may also be worth ensuring your AccountRight Files & folders are excluded from Real-time Virus Scans and also any automatically scheduled programs like auto-backups. You can find the relevant File & Folder paths in this support note: Speed and performance tips If the Timeout Extender is applied and you are still experiencing errors, please fetch the AccountRight Diagnostic Log and Start a New Post so that we can look into it. In the post please include: The Exact error that comes up The steps you are following to get to the error What you're trying to achieve in the software
