Pay Super error messages: what's changed and how to use them
When a Pay Super payment fails, MYOB now tells you exactly what went wrong — and how to fix it. No more staring at an error code and wondering what to do next. What you'll see In MYOB, you'll now see improved visibility of where each payment is at any given time. When a payment fails, you'll get a message in plain English that identifies the issue and the step to resolve it. On the first failure in a batch, Pay Super Admins and authorisers also receive an email alert with a direct link to MYOB for details and next steps. Most common errors you can now resolve yourself: Invalid or out-of-date super fund — update the fund details in the employee's superannuation tab Missing employee information (address, TFN) — add the details to the employee card Invalid SMSF details (ABN, ESA, bank account) — create a new SMSF with the correct details and assign it to the employee Where the error needs our support team to step in, the message and email include a direct link so you're not left hunting. This update is live in MYOB Business from 5 November 2026, and applies to payments recorded from 26 October 2026 onwards. Using AccountRight? You'll receive the same email alert directing you to the browser for full details. Existing status information remains in AccountRight, and the next AccountRight release will add a link from the Pay Super status page directly in the browser. If you run into an error and the message isn't clear, drop a comment below and we'll help you work through it.
AccountRight monthly version release information
MYOB AccountRight version 2026.10 will be released on November 11th 2026. AccountRight updates are typically made available around the middle of every month. These updates include, new features, updated compliance, improvements and fixes. Users can see what is included in each update through our dedicated AccountRight Release Help Article. When an update is made available AccountRight PC Edition users would be automatically updated to the latest release of AccountRight. You'll be prompted to restart AccountRight to complete the update. *Note that there are no further updates for AccountRight SE after 2026.5 Tip: Shut down AccountRight when you're not using it. If you leave AccountRight open all the time, you may miss out on automatic updates. To give you the best possible performance from AccountRight, we only keep the most recent version in the cloud. This does mean that as new releases become available, you may need to update your software to keep working smoothly. How do I update to the latest version? If you use AccountRight PC Edition, you'll automatically be updated to the latest release. The next time you log in after that, you'll be prompted to restart AccountRight to complete the update. If you see a message that AccountRight needs updating when you open AccountRight, you need to restart AccountRight to install any pending updates. Can I open my offline file(s)? Since the release of 2026.5, offline files can only be opened in Server Edition, or AccountRight PC edition 2026.4 or earlier. AccountRight PC edition 2026.5 and beyond no longer supports working offline. What if I need more help? Check out our help article, Installation troubleshooting, if you encounter any issues when trying to install the update, or alternatively feel free to ask a question in the AccountRight board so the MYOB Community can assist.What can Ask Iris do?
Ask Iris is the AI chat experience in MYOB Business, available on all MYOB Business plans to small business owners, accountants and bookkeepers. It helps you understand business performance and get help using MYOB, in plain English. Get insights: See read-only views of your income, expenses, cash flow, profit and outstanding invoices, using your MYOB data. Get help: Ask how-to and support questions about using MYOB Business. Pick up where you left off: Return to past conversations using your chat history. Keep asking: Ask follow-up and multi-part questions in the same conversation. How do I try it? If you’re on any MYOB Business plan, you can use Ask Iris now. Open it in MYOB Business and ask a question about your business, such as “What’s my profit this quarter?” or “What is BAS and how should I get ready” ▶️ Watch the video: Ask Iris 📖 Full guide: Understand your business with Ask Iris (Beta) Have you tried Ask Iris? Tell us what you asked and how it went in the comments.Important: Community read-only period from 5 to 11 November
Hi everyone, As we get ready to move to our new Community platform, we need a short period of downtime to migrate your content and launch the new experience. During this time, the Community will be read-only. Key dates Starts: Close of business, Thursday 5 November (AU time) Ends: 9am, Wednesday 11 November (AU time) Duration: 3 business days What you can still do Browse and read all existing content. Search the Community to find solutions to your questions. What you won’t be able to do Like existing posts. Comment on or reply to existing discussions. Start new discussions. What if we need more time? If for any reason we need more time to get the new Community operational, we’ll update this announcement, and our other announcements here in the Community, to reflect the new timing. Thank you for your patience while we make this move. We’re looking forward to welcoming you to the new Community. Mike Community Manager, MYOBMYOB Connector: Ask Claude or ChatGPT about your business
Hi everyone! Great news! You can now ask Claude or ChatGPT questions about your business and get read-only answers straight from your real MYOB data, right where you are already working. It’s rolling out now to selected customers. What is our connector in Claude and plugin in ChatGPT? The connector/plugin is a way to link your Claude/ChatGPT account to another platform like MYOB, so it can look up real information for you and answer questions directly, instead of you having to copy and paste details back and forth. It's entirely optional to make the connection, but if it's useful to you, connecting means your MYOB numbers show up right there, in context, so you can get insights about your business whenever you need them. Once connected, ask things like "what's my profit and loss looking like?", "what are my expenses this month?", or "who owes me money?" No exporting reports, no screenshots, no switching apps. It adds up to real time back for you. Every minute not spent hunting for a report, re-uploading a CSV, or flicking between apps is a minute back in your day. How to connect: Connect MYOB to Claude Navigate to the Connectors directory in your Claude account. Find and open MYOB, then click Connect. Enter your MYOB username and password. Click Continue. Connect MYOB to ChatGPT Navigate to the Plugins in your ChatGPT account. Find and open MYOB and then click Connect. Enter your MYOB username and password. Click Continue. A few things worth knowing: Staged rollout - The connector in Claude and plugin in ChatGPT are both in beta for customers in Australia. If you are interested in trying this before the wider rollout, join the waitlist. Completely optional - If you are part of the beta you can connect whenever suits you, or skip it for now. Read-only - Claude or ChatGPT can see your data to answer questions, but can't make any changes to your books. No new login needed - connect with your existing MYOB details. Check out this pagefor more information. As always, we'd love your feedback as you try it - leave your comments on this post!What to expect in the new Community Forum
Hi everyone, Following our earlier announcement about the Community’s move to a new platform a in early November, we wanted to share what will feel different once you’re in, and just as importantly, what won’t change. What’s staying the same Your account and history: You’ll sign in with the same email, password and username you use today. Your profile history, including your posts, likes, votes and comments, will transfer across. The spaces you know: Product help discussions, news and announcements, and the ideas exchange will all continue as core parts of the Community. What’s new or different Emoji reactions: Beyond the “like”, you’ll be able to react to posts with a range of emoji, making it easier to show agreement, thanks or appreciation. Search that includes help content: When you search for a topic, relevant MYOB help page results will now appear alongside Community discussions, so you can find answers from both in one place. Replies and comments: When you reply directly to another member’s comment, your reply will display differently to what we are used to in this forum. You may notice some threads look a little different as a result. Start a new post: Back by popular demand! The ability to start a new post will be available in more locations (nearly every screen). This was something that the community forum used to offer, and for the last 2-ish years has not been possible.Yay! Two things we’d suggest when you first sign in Add a profile image. It helps other members recognise you in discussions. Review your notification preferences. Check that you’re getting updates about the topics and conversations you care about, and at the frequency you want. We’ll publish a welcome guide with step-by-step instructions for both when the new Community launches in early November. We’ll share another update next week with dates and timings. In the meantime, if you have questions, feel free to reply below and we’ll get back to you. Thanks for being part of the Community, Mike Community Manager, MYOBA simpler way to upload, review and record documents
We’re introducing Uploads (Beta) in MYOB Business - a simpler way to upload, review and record bills, receipts and other documents. The beta is actively improving, and your feedback can help shape it. How to switch it on Sign in to MYOB Business in your web browser. Open Uploads. Look for the in-product banner inviting you to try Uploads (Beta). Select Try it now and follow the prompts. Uploads (Beta) is available to eligible customers on MYOB Business Lite, Pro and AccountRight when using the browser platform. AccountRight desktop is not included. What you can expect Uploads (Beta) brings your document and extracted details together for review. You can create a bill or Spend Money transaction, link a document to an existing transaction, match suppliers and use line-item matching as it becomes available. The beta is actively improving, so features will continue to be released progressively. You can switch back to Classic anytime, in either direction, with no lost work. Need help or want to share feedback? For product guidance, check the in-product release notes in Uploads. If you’re using the beta, we’d also like to hear what’s working well and where the uploads workflow could be easier. Your feedback helps us shape what comes next.Secure your account with SMS two-factor authentication (2FA)
Hi everyone, We’re introducing an important security update to your MYOB login. Data security is our top priority. To add an additional layer of security and help protect your account, we’ll soon require SMS to be set up as one of your 2FA methods. Having SMS as a 2FA method will be mandatory for all customers who use MYOB Business and Connected Ledger software*. We are communicating this change to our customers in smaller groups. The first group will be receiving an email and in product message on the 18 th of August and will then have 30 days to set up SMS as a 2FA method. *Remaining customers on other software will be included soon, but can absolutely still take these steps to set up SMS 2FA now. What do I need to do? For a smooth login experience, please ensure you have an up-to-date mobile number on your account and have SMS selected as an authentication method. You don’t need to wait for the email and in product message, you can get this set up now! Follow the instructions below. How to enable SMS two-factor authentication Log into My Account at https://myaccount.myob.com Click your username in the top-right corner and choose Account security. Under Authentication, click the Add (>) button next to SMS and follow the instructions. Customers in Australia can find more detailed instructions here. Customers in New Zealand can find more detailed instructions here. Want more info? Here are some frequently asked questions. How does SMS 2FA work? Enabling SMS 2FA lets us send a one-time code to your mobile phone via text message when you log in. This extra step helps keep your account secure by making sure it’s really you trying to sign in, even if someone else knows your password. Already have SMS 2FA? We recommend setting up an additional method like an Authenticator app. That way, if you lose access to your main 2FA method, you can still log in without needing to contact MYOB. Learn more about logging in and two-factor authentication. What happens if you don’t set up SMS 2FA by the due date? To keep your account secure, we strongly encourage you to set up SMS two-factor authentication (2FA) now. It should only take a couple of minutes. If it’s not set up before the due date for your cohort, your account will be locked and you won’t be able to access your files until SMS 2FA has been enabled.AccountRight Classic v19 and earlier are retired
We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026. Key dates: 28 February 2026: AccountRight v19 and all earlier versions will become read-only after your next file confirmation. You can view historical data but will not be able to make any changes to your AccountRight classic file. To continue working, you will need to subscribe and move your data to a supported MYOB AccountRight product. View MYOB plans and pricing Linking your new supported MYOB AccountRight product to your existing file Migrate your data: You can submit your file to migrate your data to the newest AccountRight and choose to work on desktop, online, or both — whatever suits your workflow. Click here to start your migration. Alternately you can switch to an MYOB Business plan that suits you. Our team members are available to discuss your options and assist with data migration. Why are we making this change? The end of AccountRight Classic support was official in September 2019. Since then, MYOB ceased to provide features, patches, compliance updates, or product support for the software. This included updates for newer Windows operating systems. AccountRight Classic is built on technology that no longer meets current security, performance, and compliance standards. Our focus is investing in developing newer technologies that better align with the evolving needs of our customers. Our commitment to you At MYOB, we're committed to supporting and adding value to your business. Our goal is to deliver solutions that help you save time, increase efficiency, and collaborate better with your advisors—whether you work online, offline, or both. As we evolve our technology and services, our commitment to your success remains our top priority. If you have any questions or would like to discuss your options, please contact us on: (AU) 1300 793 427 or (NZ) 0800 150 008. Our team will work with you to make your transition as smooth as possible.In Focus: practical AI and smarter ways to stay on top of business
This quarter’s In Focus brings together the latest updates across MYOB, with practical tools designed to help you save time, reduce admin and stay one step ahead. From instant answers with Ask Iris to earlier BAS support with AI BAS, plus a clearer view of what needs your attention in Action Centre, these updates are built to make the day-to-day feel easier. You can also explore MYOB Connector (Beta), which lets you connect your MYOB data to Claude and ChatGPT so you can ask questions where you already work. Take a look at what’s live now, what’s coming next and how MYOB is continuing to invest in practical tools that help businesses stay on top of the work that matters. See what’s in focus!
