AccountRight and MYOB Business outage
Resolved - MYOB Business and AccountRight outage Update - 03/09/2023 - 11.30 AM AEST We are pleased to advise that the service has now been restored following the recent Microsoft Azure outage. Essentials, AccountRight Live and MYOB Business are operating as normal. MYOB and Microsoft will continue to closely monitor our systems in the coming days. We apologize for the inconvenience caused as a result of this outage and thank you for your patience as we’ve worked to resolve this issue. Our cloud service provider is currently experiencing a major outage affecting the Australia East region. This is impacting our customers and the ability to access their company files on AccountRight and MYOB Business. To stay up to date please visit https://status.myob.com Update - 31/08/2023 07:18:55AM AEST We are still seeing intermittent errors or instability in services, some customers will be experiencing errors loading or slow performance accessing our online products. We continue to work with our cloud service provider to stabilise the system. Update - 31/08/2023 03:10:32PM AEST We are continuing to work with our cloud service provider to identify alternate solutions to restore service to those still impacted, alongside their primary restoration activities. They have not been able to provide an estimated time to restore service. Delivery of bank feeds data is ongoing. Thanks for your patience while we work on it. Update - 31/08/2023 10.18AM AEST Hi everyone, we're pleased to report services are coming back online and returning to normal levels of performance. While services resume, some of our customers will experience some slowdown or login problems, but we are on track to be back to full speed soon. Keep track of our progress at status.myob.com. 31/08/2023 12:54:56PM AEST We are continuing to work with our cloud service provider to restore service for those that are still experiencing errors affecting access and performance of our online products. We understand that the provider is still working to recover some of the infrastructure that hosts our services, they remain unable to provide an estimated time to restore service. Update - 31/08/2023 07.15 PM AEST An evening update for you all. For the vast majority, services should now be up and running as normal. But for a select few, we understand there are ongoing performance and access issues which we are investigating as a matter of priority. We are sorry to those still impacted and are committed to keeping you updated on our progress as we work this through with our cloud provider. Update - 01/09/2023 07.14 AM AEST Overnight we have worked directly with our providers engineering team, who have been migrating our residual affected services across to working infrastructure. Some progress has been made to restore a number of affected services, but the work continues and they acknowledge that although the majority of their customers are now functional "A subset of services still experiencing residual impact are on the path to mitigation". We will continue to keep you updated as work progresses. Update - 01/09/2023 10:15AM AEST We are reading your messages and are aware that there are a number of customers still affected by our cloud providers' outage on Wednesday evening. We are continuing to work closely with our cloud provider as a top priority to diagnose the impacts and return services to normal levels for all those impacted. While for the majority of our customers the matter is now resolved, we appreciate that a proportion are still experiencing some delays in service and login difficulties. We understand this has happened on a critical last-of-the-month day for you, and that business processes have been disrupted as a result of the outage. Resolving these issues is our greatest priority and we are committed to keeping you updated on our progress. We will be providing updates via this channel every hour, and you can also find more information at https://status.myob.com. Update - 01/09/2023 02:25 AEST We are working with our cloud service provider to restore access and performance to the remaining affected services. They are continuing to migrate our residual impacted services to working infrastructure. We will keep you updated as we make progress. Some of you may also note a delay in delivery of some Bank Feeds data, this is related to this incident. We are seeing a backlog of data processing, however delivery will be later than usual. Update – 01/09/2023 05:18PM AEST Hi Everyone, On 30 August 2023, MYOB’s cloud service provider, Microsoft Azure, experienced an issue which has caused disruption for customers accessing their MYOB solution. This issue also impacted several other major Australian organisations. While the issue is now resolved for most MYOB customers, we’re aware some of you are still experiencing login difficulties and service delays. We understand this has happened at a critical time at the end of the month, and that business processes have been disrupted due to the outage. We are focused on resolving this issue and apologise for the disruption and difficulty this has caused. We continue to work closely with Microsoft to return services to normal levels for all those affected. To keep updated on our progress, please visit our Status hub Update - 02/09/2023 - 09.30 AM AEST Hello everyone, We wanted to keep you updated on our efforts to restore service for some MYOB customers following the recent Microsoft Azure outage. While most services have been resumed, some customers may still be experiencing ongoing or intermittent problems with their MYOB solutions. We continue to work closely with Microsoft to return services to normal levels for all those affected. We are focused on resolving this issue and apologise for the disruption and difficulty this has caused. To keep updated on our progress, visit StatusHub. Update - 02/09/2023 - 01:15 PM AEST Efforts to restore service for some MYOB customers impacted by the recent Microsoft Azure outage are progressing. While most services have been resumed, we continue to work closely with Microsoft to return services to normal levels for all those affected. Some customers may still be experiencing ongoing or intermittent problems with their MYOB solutions. We apologise for the difficulty and inconvenience this has caused and we are committed to resolving all remaining issues as soon as possible. We will continue to keep our customers updated via the Community Forum and further updates are available at StatusHub. Thanks for your patience.52KViews35likes509CommentsAccountRight monthly version release information
Hi Everyone MYOB AccountRight version 2026.3 will be released on April 15th 2026.** AccountRight updates are typically made available around the middle of every month. These do include improvements and fixes. Users can see what is included in each update through our dedicated AccountRight Release Help Article. When an update is made available AccountRight PC Edition users would be automatically updated to the latest release of AccountRight. You'll be prompted to restart AccountRight to complete the update. If you're using AccountRight Server Edition, the update will download and install automatically. Customers using the following version must update their software by the listed date to continue accessing their online company file. We do recommend updating to the latest version of the software - more information on AccountRight releases can be found on AccountRight Release. Decommission of AccountRight 2026.2 If you use You won't be able to open online files after AccountRight 2026.2 28th April 2026** ** All dates are indicative only and subject to change. To give you the best possible performance from AccountRight, we only keep the most recent version in the cloud. This does mean that as new releases become available, you may need to update your software to keep working smoothly. How do I update to the latest version? The majority of users will receive automatic updates with every release - when an update's available, you'll be prompted to restart AccountRight to install the update. However, the guide to ensure you are on the latest version is available on Getting the latest version. Will I still be able to open my offline file(s) after the date? Decommissioning only impacts online file access, you can still continue to use your company file after the scheduled date of decommissioning offline (locally or your local network). What if I need more help? Check out our help article, Installation troubleshooting, if you encounter any issues when trying to install the update, or alternatively feel free to start a new post so the MYOB Community can assist.13KViews1like0CommentsMYOB Secure Invoicing Upgrade: update and Summary 11/03
Hi everyone, Due to a high number of comments (and MYOB replies) about Secure invoicing, I am posting a summary of the change, frequent questions/complaints and the answers from MYOB to make it easier for everyone to find this important information. I will also be archiving the previous discussions on the forum so that this new post becomes easier for customers to find. It is a long update, but in the interest of transparency, fairness and to avoid any concerns around censorship, I am doing my best to make sure everything is covered. The Secure Invoicing upgrade began with a small test group of customers in October 2024, and we have continued to roll this out to more customers in small batches since then. We are some time away from this being released to all customers, so don’t worry if you have not heard of it or seen any communication from us. What is the Secure invoicing upgrade? Secure invoicing is an important upgrade being rolled out this year to customers who send invoices on MYOB subscription plans. From MYOB Business Lite, through to AccountRight Premier. The upgrade adds multiple layers of security for your business, plus automation features designed to help you save time and accelerate cashflow. The Secure Invoicing ecosystem is a combination of the secure distribution of invoices using MYOBs trusted software (Email, SMS, CopyLink) and the ability to accept secure payments. Secure invoicing includes: Always-on fraud monitoring for transactions and payment activity Secure payment methods MYOB verified badge End-to-end secure invoice distribution Additional questions/objections to this: Why is online payments combined with secure invoicing? + Online payments should be separate / I don’t want online payments + I’m happy to have additional security with invoicing but I don’t want to have payments. The distribution of invoices using MYOB software, fraud monitoring and secure payment of invoices is combined into a single MYOB Secure invoicing ecosystem to provide the best possible protection for businesses and consumers. Although these features are combined, you have the flexibility to adjust settings to suit your preferences around the secure payment methods. Learn more about changing your settings here Is this the same as e-Invoicing? No – e-Invoicing is an ATO initiative, similar to this but it is only for the digital exchange of invoice information directly between a supplier’s and buyer’s accounting systems, regardless of the software they use. You can learn about e-invoicing here. MYOB Secure invoicing is for all business using MYOBs software, and applies regardless of whether the invoice is being sent to a business or a consumer. Why is MYOB making this change? Cyber security is a constantly evolving landscape with new threats emerging daily. MYOB continuously develops and invests in solutions to meet these challenges, but security is a shared responsibility and requires vigilance from everyone. Financial losses from online fraud and cyber scams cost Australians over $2 billion in 2023. Scam reports from businesses rose by 28%, resulting in $29.5 million in losses. Small businesses, with fewer resources for risk mitigation, were hit hardest, reporting nearly $12 million in losses from false billing—the most common scam. MYOB understands that falling victim to a cyber scam can have very real consequences. That’s why we have developed and will continue to invest in secure invoicing, in addition to other essential security measures like Multifactor Authentication (MFA) and inactivity login timers. Additional questions/objections to this: Is there a legislative/legal mandate that MYOB is adhering to for this change? No, the Secure Invoicing upgrade is a decision MYOB has made to protect business and consumers across Australia. There has been reference to MYOB complying with legislation as part of the verification process and this is still also true when it comes to the Secure payments component. To comply with anti-money laundering legislation, we must verify certain documents in line with KYC (Know Your Customer) regulations. Read more here. What do I have to do? Customers are required to verify their business as part of the upgrade process. This includes identity verification of all ultimate beneficial owners (typically any individual with 25% or more ownership or voting rights for a company) Find out more about verification here Additional questions related to this: I don’t want to give sensitive information to MYOB + How is my data being stored and treated All information will be handled in accordance with our Privacy Policy, which can be accessed here: www.myob.com/au/privacy-policy. For further peace of mind, our current system for verification erases documents after 30 days and does not store them indefinitely. What happens if I don’t want to verify my business and/or I don’t want to upgrade? Customers who do not complete the business verification and upgrade to secure invoicing will be restricted from utilising the MYOB platform for distribution of invoices. This means that distribution of invoices using the secure methods of email, copy link and SMS will be unavailable. Customers can continue to send their invoices themselves however and will need to use a ‘Print to PDF’ option, then manually email the invoice themselves through Outlook, Gmail etc. Additional questions related to this: If I can no longer email invoices through my software, will I still be able to email payslips and other information? Yes the restrictions only apply to the distribution of invoices. There is no restriction to emailing other items. What are the fees and charges for the online payments feature? The fee for secure payments is 1.8% of the invoice value + 25c transaction fee. This only applies if the invoice is paid by a secure payment method. For example, if the recipient of the invoice still chooses to transfer the money to you via bank transfer, there are no fees. But if they paid via Bpay, Visa, Mastercard etc then the fees apply. Please note that there is flexibility with the fees. You can decide whether the fee is paid for by you or by the person paying the invoice (surcharging). *Please note, BPAY fees are unable to be surcharged to the customer. You can also choose whether you want to have BPAY enabled or disabled You can choose whether you want to have secure payments enabled or disabled *Please also be advised, that after completing the secure invoicing upgrade, the secure payments feature will be enabled on by default. Find out more about the fees and charges here Why should I use online payments? (spoiler, this hasn’t been asked yet, but it’s important to know) Using the online payments feature has multiple benefits to you and your business. Get paid faster – the sooner a customer receives an invoice, the quicker they can pay you. But how much of a pain is it to copy a BSB and Account number into your banking app and make a transfer, add in the reference etc. The Pay now button in the invoice makes payment quicker and easier helping you get paid faster. Getting paid faster helps increase cash flow to your business Your customers have more choices in how they pay you. They can now choose to either pay by EFT as they have in the past or they can utilise their credit facilities to benefit them. Better security – online invoice payments use several layers of protection to identify fraudulent behaviour. Peace of mind – A network of verified businesses means fewer risks and safer transactions, so clients can invoice with confidence, and customers can pay knowing they’re interacting with a trusted business. Save time – get automatic notifications when payment is made on an invoice. Payments are automatically recorded in your software and the invoice closed off. Less time chasing payments and debtors. Read all about it here Additional questions/complaints related to this: I don’t want to use the service Why should I verify if I am going to turn payments off afterwards MYOBs position is that Secure payments not only protects businesses and consumers from fraud but it supports businesses in getting paid faster, increase available cashflow and saving time chasing debtors or reconciling. We recommend and encourage customers to keep this feature enabled Thank you for taking the time to read and understand this change more. If you have a question, you are still welcome to reply to this post or start a new discussion in the forum. Kind regards, Mike/MYOB12KViews2likes318Comments

