Credit Card previously linked then cancelled.
Hi, We have a credit bank feed setup from 1st July however it will not let me connect it to the bank account because it has a previously used bank feed that was cancelled by a previous employee. How do I allocate the current bank feed to the correct account? I have attached a pdf of the two accounts. Hope that makes sense? Thank you Michelle
Recurring transactions
I have been using MYOB in the same business for 9 years. When I started with the company I set up ~50 recurring transactions; within days only a handful worked. I dumped them for years... too hard. Two weeks ago I decided to rest all the recurring transactions again with their respective dates. About two work. When I check why they are not working, it is like a minnion had altered the dates to just outside the scope of where I set them. I reset them again, again they don't work with dates a week or a month set in advance of where I last set them. I am an incredibly fast worker, so no biggie, but doing these entries manually when there is an automated option, pulls me back down to average... not happy Jan!
Bank Recs issue in MYOB
Hello, I have been having an issue where we have received two deposit payments in our bank on 31st May but it has been cleared by MYOB in Bank Feeds only on 2nd June. This has made our Bank Reconciliation for May impossible as the bank balance does not match with MYOB balance as of 31st May. I noticed there has been a lag with MYOB bank feeds updating after MYOB has been allocating payments with the transaction fees. Can anyone advise how to solve this issue? I have attached the screenshot for reference. Thanks, Divya
Recording a transfer between bank accounts from bank feed
Good Afternoon - If we transferred money from our cheque account to the credit card account (both accounts on bank feed), do I record it from both sides as transfer or just from the one side (eg cheque account bank feed) and hide the transaction on the other side (credit card bank feed)? I am struggling to reconcile my bank accounts.
Bank feed not updated in 65 days
We have two business accounts linked to MYOB One of them has not updated in 65 days We may be closing our business, so there is not much activity in our business accounts at the moment. For one of our accounts, I have 3 transactions in the first week of April 2024 that I cannot allocate. The other account updated 16 days ago. Those transactions have come through on the bank feed. I have checked the settings (both accounts are "Bank feed ready" The transactions are on my bank statement. There is no delay with the bank. I can't think of the other stock responses from other, similar forum posts. Is there a minimum number of transactions before a bank feed will update - although that doesn't seem to affect the other account? Is there anyway to force an update (refreshing and changing dates and filters does nothing). Thanks for your time
How To Fix An Incorrect Invoice Allocation From A Previous (Reconciled) Month?
Hi, In February, we received payment for an invoice. This payment was allocated to the incorrect invoice number (but for the same value). Now the customer shows an ageing debt for this invoice that they paid in good faith. We work on the accrual system here, so February is closed off and reconciled. What is the cleanest way to fix this? Is there a way I can credit this customers account in our system so I can then allocate the payment to the correct invoice they listed on their remittance? If so - how to I date this? and which steps should I follow in MYOB? (I have seen a few different variations to fix this but am concerned with my current EOM (May 2024 ) balancing if I interfere.) I inherited this error and am new to MYOB. Thanks in anticipation of any help on offer here. Suzy :)Bank reconciliation
Hi, I am trying to reconcile my month of January. However its showing an out of balance from my December but my December reconcilation is spot, there are no out of transactions showing and the calculated closing balance matches my bank statement balance which I input at the top but its not saving or reconciling. I undid all of my reconciliations from July to December, and did them all again and they all balanced. Then went to January and all the reconicilations that I'd just done were out of balance again. The calculated closing balances from July - Dec 23 are exactly what is in my accounts on myob and on my statements. I can't reconcile my January becuase of this. Please help
