Payroll reports showing double amounts
After processing a pay run in MYOB Business Payroll, I noticed the following: The Pay Runs page shows double the correct amounts. All payroll reports also show double amounts. Each employee's payslip contains two identical payslips for the same pay run. However, the Pay Run Details and STP submission both show the correct amounts. How can I fix this without affecting the correct STP submission?
Pay Run Issues
I am having issues processing a current fortnightly pay run. If I change the number of base hours worked, MYOB is not recalculating the $ amount, retaining the value of 76 hours. On reading similar issues in the community forum, I went into each employee and changed their standard pay to zero hours. Then recreated a new pay run. On entering the base hours worked for each employee, the $ value would not change from zero. If I type in the correct value, it holds for a second and then reverts to zero. Also, the pro rata leave (annual and personal) were not calculating and showing zero hours accrued for the period. I then went back into each employee and re-entered their standard pay to 76 hours. I cleared all cookies and temporary files. Then recreated the pay run. This time, when I changed the base hours worked, MYOB adjusted the $ value on some employees only. Some I had to overwrite the amount. On entering hours in annual leave loading, the $ value remained a zero, I had to overwrite this figure. On entering annual leave hours the correct $ value calculated automatically. On entering personal leave used, the $ value remained at zero and I had to overwrite with the figure. Given that I had to make so many adjustments, and triple check all the calculations were correct before, today's pay run has taken 6 times longer than usual.
Payroll and bank transactions duplicating expenses
Hi everyone! Small business owner here who's still fairly new to MYOB. I've been recording payroll expenses through the Pay Run function but then making the actual payment manually through our bank's app. This has resulted in both the Pay Run and the bank transaction showing up separately in our reports, making it look like we're spending a lot more money on salaries, super and tax than we actually are. Is there a better way to be doing this that means everything is only recorded once? How do I tell MYOB that a bank transaction is the same event as the Pay Run? Thanks in advance!
Payroll phantom pay run
MYOB has, without my knowledge processed a pay run for all employees dated today 8 Jan 2025, with period start date today, period end date today, with no payroll categories and nil dollars. The pay run sent itself to ATO and was accepted with one error: a termination reason is required for one of the employees. Strangely, that employee has not been terminated. The issue must be connected with a weird request to update to STP2 reporting which I actioned earlier today. Any ideas?
Payrun>payroll data of a client is not loading unlike other clients which are getting loaded quickly.
I am having issue with only one particular client company payrun and payroll the web page after clicking payroll is not loading, In dev tools the chrome shows the error code 400 This is shown in network tab "BundleTime":17352864645} Failed to load resource: net::ERR_CERT_COMMON_NAME_INVALID { "statusCode": 400, "message": "The Threshold should not be null and requires a $ value.", "requestId": "******************", "errors": [ { "message": "The Threshold should not be null and requires a $ value.", "helpId": null, "helpLink": null } ] }
