Single Touch Payroll (STP) Connection Troubleshooting Steps
If you are getting an Unable to Connect error when using STP or a Something's gone wrong at our end message with STP, there are 2 instances this normally happens with: 1. When you're running through the Readiness Check. 2.When you're setting up STP. If it is happening when you're running the Readiness Check, or Checking Payroll Details, it most commonly relates to the Internet connection, try restarting your Router and try again. If this fails, try flushing your DNS Cache on the computer To Flush the DNS Press the Windows Key on your keyboard Type in: cmd In the list of results, right-click on cmd.exe and choose Run as Administrator A command prompt window should appear At the flashing cursor, type in: ipconfig/flushdns Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly After the confirmation message, close the window Close AccountRight then re-open the software Firstly, you'd want to check that the version of Internet Explorer on your computer is Version 11, the latest version. Once updating that, close and reopen AccountRight and attempt to open this screen. If no changes, follow the steps below (Ensuring you restart AccountRight after each one) Ensure you are using TLS 1.1 & 1.2 in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Go to: Internet Options → Advanced Tick Use TLS 1.1 Tick Use TLS 1.2 Click Apply and then OK Close AccountRight then re-open the software Reset IE default settings Open Internet Explorer Click onto the Cog in the top-right Go to: Internet Options → Advanced Click Reset to restore the Advanced Settings Close AccountRight then re-open the software Clear the Internet Explorer Cache Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Click Delete on the first tab Delete Browsing History (Temporarily files and cookies) Click OK to begin deleting this Close AccountRight then re-open the software Add as trusted site in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Go to the Security Tab → Trusted Sites → Sites Add: https://*myob.com Close AccountRight then re-open the software Can you try on a different PC? If you are online, try the file offline Go to: File → Work offline (Check out) If you are the Owner/Administrator, you can continue to check out the file One the checkout process has completed, attempt to go use STP again If this is successful, you can then check the file back: File → Work Online (Check in) Flush the DNS Press the Windows Key on your keyboard Type in: cmd In the list of results, right-click on cmd.exe and choose Run as Administrator A command prompt window should appear At the flashing cursor, type in: ipconfig/flushdns Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly After the confirmation message, close the window Close AccountRight then re-open the software Try setting Internet Explorer as the Default Browser Navigate to Settings. You can get there from the Start menu. Select Apps Click Default apps in the left pane Click Microsoft Edge under the "Web browser" heading. If there's a different default browser, you'll see that program's icon under "Web browser" instead. Select the new browser (ex: Internet Explorer) in the menu that pops up You'll see that your new selection is now listed under "Web browser." Close AccountRight then re-open the software Enable Access Across Domains in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Go to the Security Tab → Trusted Sites → Custom Level Enable: Miscellaneous → Access across domains Enable: Miscellaneous → Launching programs and files in IFRAME Close AccountRight then re-open the software Lower the Security Settings in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Go to the Security Tab → Trusted Sites → Security Level for this Zone Set this to Low Click Apply then OK Close AccountRight then re-open the software This next option may have other potential security risks if actioned, speak to your IT person if unsure In Server Manager, under local server turn Enhanced Internet Explorer Security Settings 'off' If none of the above steps work you will need to contact an IT professional to further look into this error. Still having troubles? Let us know by Starting a Post and write down the details of the issue and we'd be happy to help4.5KViews0likes0Comments
How do you make adjustments to a Finalisation when the year has been rolled over?
The file was rolled over so a new pay run could be done. Finalisation has been done. Turns out there was an error and a reversed and relodge didn't happen and it's short filed the wages in the finalisation. I have been told I need to do another $0 pay run to push the figures across again. Payroll Register is all correct, so it's purely a reporting issue. Normally I'd work off the back up file but I can't....because it's not logged in. How do I fix this?Solved2.2KViews0likes7Comments
Payment summaries
How do I create a payment summary for a limited date range? I started using STP from 13.5.19. My understanding is that I must issue a payment summary for the period 17.7.18 to 12.5.19 In summary: I will have to provide a PAYG summary for wages paid (from 1.7.18 – STP start date). Through STP, I have to provide a finalisation indicator to the ATO. The ATO will then upload the wage figure for each employee through the “myGov” website. The tax agent will then be able to access the wage income (post STP start date) as well as the wage income (pre STP start date).Solved1.9KViews0likes3CommentsDeducting Monies in Lieu of Notice
When processing an ETP, you're usually PAYING the employee monies in lieu if they were terminated by the company, and so we assigned the Monies in Lieu of Notice payroll category to W1 in the Activity Statement fields. Under our EBA we are able to withhold monies in lieu of notice when an employee resigns without giving appropriate notice, so this is a DEDUCTION rather than a payment. We processed a termination pay recently where no notice was given and entered a negative amount against the Monies in Lieu of Notice category. When lodging the May IAS, the W1 amount calculated has not deducted the Monies in Lieu of Notice (see breakdown on the attached Payroll summary report). Do I need to create a Payroll Deduction (so it is included as a W2 withheld amount) rather than using a negative amount in the Monies in Lieu of Notice Wages category so it will be recognized by STP?Solved1.4KViews0likes5Comments
Setting up second user STP on MYOB AR 2020.2 Server Edition
Hi Team, Some background information before the question:We are a tax company with 2 users. UsingMYOB AR 2020.2 Server Edition (upgrading regularly). Server and MYOB login are seperate but client file login is single. Here is the question: Server user admin has set up the STP for clients, and running with no problem. When we try to set up from the employee user the configuration page does not display. No error nothing. Just page does not load. It is not solved when we change the MYOB login user. How to sort it out please? Thanks in advance,Solved1.2KViews0likes5Comments
Employee has provided incorrect bank details - how do I deal with this?
After processing a batch (ABA) payroll, one of the pays was bounced back and recorded in bank feed as the employee has provided incorrect bank details. Do I record this bounced payment as receive money in bank feeds, then pay to the correct bank account through spend money? Thanks! JenniSolved999Views0likes1Comment
STP and Terminated Employee
I started using STP on 1/10/2019. Just prior to that date, an employee was terminated, and this person's payroll information has not been transmitted to the ATO. Hence, I am unable to finalize the FY. I thought that I could correct this by doing a $0 pay run for the employee. However, even though I have re-acted the person's employee card, they do not appear in the employee list for the pay run. I am using AR 2020.2. Any suggestions on how I can solve this problem?Solved999Views0likes2CommentsUnable to delete a pay - even if it hasn't been reported/sent to STP/ATO yet
I've read what seems like a gazillion other posts on this topic but all the official MYOB responses I read seemed to indicate that the requirement to reverse instead of delete a pay, only applies if the declaration has already been sent to the ATO. So, I changed my procedures and I don't send the report immediately. I've been waiting a few hours after sending payslips each week, in case any employees come back to me with discrepancies. Then, my theory was, I could make any necessary adjustments easily, and send the declaration as my last task before heading home. However, this theory has been tested today. I have an adjustment to make (not even really an adjustment, I simply left off a job number - no changes to amounts, categories or anything!!!!!!). And still, MYOB is saying I need to reverse the pay instead of deleting. In this case, I will simply use a journal to reallocate but this is a nightmare. I've taken pride in being able to keep my MYOB files neat and tidy for my entire working career but now, my files are getting messy because I can't make simple adjustments, when I or other staff members make mistakes. There has got to be a better way for this to be implemented. I understand the theory of the audit trail etc but if all MYOB is sending to ATO is YTD figures, then surely it could send an updated (reduced) YTD report when the pay is deleted - as part of the deletion process? It is such a headache. I'm curious to know what user-testing was done before the changes were made. Or were discussions only had with accountants and tax advisors and people who don't actually use the software from day to day, but use the data the rest of us are entering all day every day. Don't bother passing more feedback on to the developers. Just get it fixed and user-friendly again. Please. Unless of course, I shouldbe able to delete the pay because I haven't sent the STP report yet. In which case, I retract most of my rant, and would appreciate any help investigating why I can't delete the pay. (Noting that I won't be able to easily reproduce the problem since I have to submit the payroll report today.)Solved899Views1like3Comments
STP Payroll Reporting - Accepted With Errors
Hi All, I just wanted to ask about MYOB - Payroll - STP Reporting, I can see that most of my payroll runs have been accepted but some have been accepted with errors. Cessation Reason Code must be provided (ATO error code: CMN.ATO.PAYEVNTEMP.000377) Cessation date cannot be before the Commencement Date (ATO error code: CMN.ATO.PAYEVNTEMP.000282) This is next to 2 employees who were rehired in 2021, I have since fixed up their termination date in the myob reportin gcentre and all payruns are now "accepted" which is good. My question is - is there anyway to fix or amend these "accepted with errors", will this be an issue at EOFY? with payment summaries? Thanks kindly.699Views1like3CommentsReport or columns in payroll category screen to easily check ATO reporting categories (eg Gross, and STP2 eg Director's fees)
It would be great if we could easily see / checkATO reporting categories (eg Gross, and STP2 eg Director's fees). Will there be a report, and/or columns added to payroll categories/wages screen? Otherwise to check, we need to open every single payroll category, which is very time consuming.329Views0likes1Comment
Deducting Monies in Lieu of Notice
When processing an ETP, you're usually PAYING the employee monies in lieu if they were terminated by the company, and so we assigned the Monies in Lieu of Notice payroll category to W1 in the Activity Statement fields. Under our EBA we are able to withhold monies in lieu of notice when an employee resigns without giving appropriate notice, so this is a DEDUCTION rather than a payment. We processed a termination pay recently where no notice was given and entered a negative amount against the Monies in Lieu of Notice category. When lodging the May IAS, the W1 amount calculated has not deducted the Monies in Lieu of Notice (see breakdown on the attached Payroll summary report). Do I need to create a Payroll Deduction (so it is included as a W2 withheld amount) rather than using a negative amount in the Monies in Lieu of Notice Wages category so it will be recognized by STP?
