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CengizSahin's avatar
CengizSahin
Experienced Partner
4 years ago
Solved

Setting up second user STP on MYOB AR 2020.2 Server Edition

Hi Team,

Some background information before the question: We are a tax company with 2 users. Using MYOB AR 2020.2 Server Edition (upgrading regularly). Server and MYOB login are seperate but client file login is single.

 

Here is the question: Server user admin has set up the STP for clients, and running with no problem. When we try to set up from the employee user the configuration page does not display. No error nothing. Just page does not load. It is not solved when we change the MYOB login user. How to sort it out please?

Thanks in advance,

 

end of year
Payroll
Server
STP
user
  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi CengizSahin, 

     

    Thank you for the screenshots. If the payroll reporting centre appears for the admin user but not yourself, you may need to add yourself a declarer. Our help article Add a declarer for Single Touch Payroll reporting has instructions on how to set yourself up. 

     

    Please do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi CengizSahin, 

     

    Thank you for your post and apologies for the delay in our response. So I can take a look into this for you can you please provide a screenshot of what happens when they try to set up Payroll reporting ?

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        4 years ago

        Hi CengizSahin, 

         

        Thank you for the screenshots. If the payroll reporting centre appears for the admin user but not yourself, you may need to add yourself a declarer. Our help article Add a declarer for Single Touch Payroll reporting has instructions on how to set yourself up. 

         

        Please do let me know how you go. 

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.