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Retsel's avatar
Retsel
Partner
4 years ago

STP and Terminated Employee

I started using STP on 1/10/2019.  Just prior to that date, an employee was terminated, and this person's payroll information has not been transmitted to the ATO. Hence, I am unable to finalize the FY.  I thought that I could correct this by doing a $0 pay run for the employee.  However, even though I have re-acted the person's employee card, they do not appear in the employee list for the pay run. I am using AR 2020.2.   Any suggestions on how I can solve this problem?

  • Hello Retsel 

     

    Can I confirm that you have removed the termination date for that employee and processed the $0 pay with a 30/06/20 date on it? This may be why they are still not showing up in STP. Additionally, please make sure that the Employment Basis status is set to 'Individual' within the employee's card file.  You can check this by going to Cards > Card list > Employee Card > Payroll details tab > Personal details tab. Employment Basis of 'Other' would prevent them from showing up in STP as well.

     

    Please note if the $0 has not been 'Accepted' yet, the updates won't show in MYOB. If this has now gone through as 'Accepted' and you still don't see the employee, please let me know and I will investigate further. 

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  • Emily_B's avatar
    Emily_B
    Former Staff

    Hello Retsel 

     

    Can I confirm that you have removed the termination date for that employee and processed the $0 pay with a 30/06/20 date on it? This may be why they are still not showing up in STP. Additionally, please make sure that the Employment Basis status is set to 'Individual' within the employee's card file.  You can check this by going to Cards > Card list > Employee Card > Payroll details tab > Personal details tab. Employment Basis of 'Other' would prevent them from showing up in STP as well.

     

    Please note if the $0 has not been 'Accepted' yet, the updates won't show in MYOB. If this has now gone through as 'Accepted' and you still don't see the employee, please let me know and I will investigate further. 

    • Retsel's avatar
      Retsel
      Partner

      Thank You!  I thought that I had removed the termination date from the employee card but when I re-checked today, it was still there.  Issue resolved.