Hi, I just processed two terminations and sent off STP reporting. Only one appears on the report .... I use MYOB AccountRight online. What shall I do now?

Hi MinEr916 Thank you for the additional information. In this case, please remove the termination date from the Employment Terminations tab, then record a $0 pay for the employee in question and send the report in STP. Wait until the report is accepted, then go to the EOFY Finalisation tab > click on the ellipsis for that employee > download report and check if the amount is successfully reported. If this fails, I'd suggest reversing the termination pay of that employee alone, then re-process it on a different payment date (e.g. 1 day later). If there are any ETP components, please make sure a ETP benefit type is selected when processing the pay. For more details please follow this Help article: Record the final termination pay. Send the reprocessed pay to ATO to update the figures for this employee. Please do let us know how you go.

STP - Termination payment | MYOB Community

CloverQ
Former Staff
4 years ago
Hi MinEr916

Just to clarify, in the Payroll Reporting Centre are you looking for the termination pays in the YTD verification report? Are you able to locate both pays under the Employment Terminations tab?

In order to narrow down the cause, I'd suggest checking the following;

- Are the ETP payroll categories incorrectly exempted from PAYG? You can check that via Payroll > Payroll categories > Wage > drill into the category name > Exempt, a tick means it's exempted. If the category was incorrectly exempted, please correct the setting then process a d $0 pay to correct the YTD amounts in STP.

- The ETP wage categories need to have the correct ATO reporting categories assigned, and have the benefit type selected in the pay. I'd suggest verifying the correct ATO reporting categories are used, reverse the termination pay in question, the reprocess it on a different date (e.g. one day after). Please make sure the ETP benefit type is selected when processing pay, if there's no option to select, then change the ETP wage category from salary to hourly and try again.

- If the same wage categories were used in both pays and all the settings were done correctly, I'd still suggest reversing the pay in question then reprocess it, it shall refresh the records.

Please feel free to let us know how you go,
- MinEr916
  Experienced User
  4 years ago
  CloverQ wrote:
  Hi MinEr916
  
  Just to clarify, in the Payroll Reporting Centre are you looking for the termination pays in the YTD verification report? Are you able to locate both pays under the Employment Terminations tab?
  
  No.
  
  refer 1st line entry in the attachment ... "employees" showed only 1, when there should be 2 in the run.
  
  I had run a normal pay, STP reporting was ok. Then I ran a separate payrun for terminations on two employees. But only one employee had normal pay in the previous payrun, the other didn't. The one who had normal pay appeared on the "termination" run in STP.
  
  Any idea what might be the issue?
  
  Thanks & regards,
  Jillian
  - CloverQ
    Former Staff
    4 years ago
    Hi MinEr916
    
    Thank you for the additional information.
    
    In this case, please remove the termination date from the Employment Terminations tab, then record a $0 pay for the employee in question and send the report in STP. Wait until the report is accepted, then go to the EOFY Finalisation tab > click on the ellipsis for that employee > download report and check if the amount is successfully reported.
    
    If this fails, I'd suggest reversing the termination pay of that employee alone, then re-process it on a different payment date (e.g. 1 day later). If there are any ETP components, please make sure a ETP benefit type is selected when processing the pay. For more details please follow this Help article: Record the final termination pay. Send the reprocessed pay to ATO to update the figures for this employee.
    
    Please do let us know how you go.

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