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MYOB Announcements
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Coming soon: a fresh new look for your MYOB bill

AmandaMYOB's avatar
AmandaMYOB
MYOB Moderator
3 months ago

 

*Update on billing changes *24/11/25

We have recently reviewed customer feedback and acknowledge that receiving invoices as PDF attachments is still the most convenient format for many of our clients.
To better support that preference, we will continue providing PDF invoices via email.

Original post: 24/10/25

We’re giving your bill a refresh to make it clearer and easier to read. 

Throughout December and January, we’ll be rolling out the new look bill to all customers. 

 

What does this mean for you? 

  • One bill, one view – All charges related to your account will appear on a single, consolidated bill. 
  • Clearer itemisation – See exactly what products you’re billed for, what usage charges apply, and the billing periods they cover. 

 
 Accessing your bill 

  • Each month, you’ll receive an email notification letting you know your bill is ready. 
  • You can access and download your bill directly from My Account. 
  • You will no longer be emailed a PDF invoice.  Update 24/11 - PDF will still be sent
     

You can check out a preview of the new look here. 

Updated 2 months ago
Version 2.0
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72 Comments

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  • Broomfish's avatar
    Broomfish
    Experienced User
    3 months ago

    There is an inniative called eInvoicing that the NZ govt is pushing, i believe MYOB can use this  but have yet to find a supplier that uses it.  perhaps MYOB could use it to send the invoice direct to the in Tray? or just email the invoice as it is and let us forward it to the in Tray.  You seriously need to get feedback from the people that use this product so you can fix all the quirks that we put up with rather than introducing new systems that no one wants

  • Debbie_23's avatar
    Debbie_23
    Cover User
    3 months ago

    Not impressed - as a bookkeeper the last thing I need is extra work and to be asking all the busy clients to log in to download the invoices. You are up against stiff competition, and this is another negative. 

  • Shazza987's avatar
    Shazza987
    Member
    3 months ago

    Yes, I agree with all the above comments. Customer service MYOB, I think not!

  • Irena2's avatar
    Irena2
    Member
    3 months ago

    Come off it MYOB!  Simplify our bill for whom?!  Very not happy with this change making it more on the customer to do the work.  As previous customers have stated, DO BETTER!  THINK OF YOUR CUSTOMERS CONVENIENCE.  I cannot see one comment that is praising this change.

     

    • Mike_MYOB's avatar
      Mike_MYOB
      Community Manager
      3 months ago

      Hi Irena2​ 

      We're hearing the feedback loud and clear around accessing the bill.
      Customers want it to remain as it was, with the invoice attached to the email as a PDF. 
      Or even better, can we look at automatically sending this to our customers in-tray.

      This is all being reviewed now to see what is possible.

      The 'simplify' terms largely relate to changes with the bill itself (which was ultimately the main part of the announcement).
      In particular, the clearer itemisation and showing important information like discount end dates and amounts as an example.

  • Fhannay's avatar
    Fhannay
    Member
    3 months ago

    i don't usually comment, however felt that the more comments made against this move, perhaps myob would actually listen to the customer.

    Remember customer service? about 20 years ago businesses listened to customers. We didn't have the botchats, the automated ph service and the frustration that you just want to talk to a human.

    Without customers myob would not have a business.   It would be in myob's and their customers best interest if this change did not take place.

    • Mike_MYOB's avatar
      Mike_MYOB
      Community Manager
      3 months ago

      Hi Fhannay​ , we are reviewing the attaching of invoices to the email based on customer feedback here.
      I cant promise change at this stage of course, but I can definitely confirm that we are looking at options.

  • BENQ's avatar
    BENQ
    Member
    3 months ago

    Do you realise how many screens you have to go through to log into My Account and then download an invoice. If I had to do this for every supplier I would have to add another two people to the accounts payable team. Have you even checked if this complies with tax law? This is not customer service. You are forcing your customers to manually do a task that could easily be (and has easily been) achieved with software.

    Which of your customers wanted this change?

    • Mike_MYOB's avatar
      Mike_MYOB
      Community Manager
      3 months ago

      Hi BENQ​ , thanks for adding your feedback to this thread
      We are already reviewing this based on customer feedback as per my response here