Latest topicsInvalid Fingerprint (100014) I have downloaded MYOB Accountright onto my new computer and uploaded my company file, an error message of Invalid Fingerprint (100014) keeps coming up and I'm unable to log in. Would anyone know h...Recording Back Pay How do I record back pay? MYOB Just Invoices and Windows 11 Hi has anybody out there successfully upgraded from Windows 10 to 11 and had their Just Invoices still working? Or is there a fix? I haven't upgraded yet, just checking in advance so I know what to e...Bank Link to the wrong bank account Not sure if this is the right platform for seeking a solution, however I need help. I have 2 bank accounts, a saving and the transaction accounts, account #1 for the transaction and account #3 for t...
Most RecentMost ViewedNo Solutions YetInvalid Fingerprint (100014) I have downloaded MYOB Accountright onto my new computer and uploaded my company file, an error message of Invalid Fingerprint (100014) keeps coming up and I'm unable to log in. Would anyone know how I'm able to fix this? Thanks Recording Back Pay How do I record back pay? Bank Link to the wrong bank account Not sure if this is the right platform for seeking a solution, however I need help. I have 2 bank accounts, a saving and the transaction accounts, account #1 for the transaction and account #3 for the savings. Since the last reconciliation the accounts has swap, the transaction has linked to #3 and the savings to #1. I have delink and re-link but nothing change. What do I do? Please help. MYOB Just Invoices and Windows 11 Hi has anybody out there successfully upgraded from Windows 10 to 11 and had their Just Invoices still working? Or is there a fix? I haven't upgraded yet, just checking in advance so I know what to expect. Thank you. remittances we send out the remittances through Print/email purchase orders. The suppliers email addresses are entered correctly, and in the Payment details window the email address is entered - and the question to either print or email the remittance is also entered as email. However, every week there are several suppiers whose remittances are not sending because the question at the bottom left of the page has been changed to Print the Remittance, from the original entry of Email Remittance. Why is this happening when the supplier details have never been adjusted at all. thank you for your help Zip password protected Payslips Hi Is there a way, we can Zip a payslip and put a password on Zip file rather than the usual pdf file? Taxable Payments Report Error My accountant is trying to lodge the Taxable Payments Report and keeps getting an error Line 43. Please contact your software developer. The file contains an illegal character at end of last record. What does this mean and how do we find line 43? Invalid fingerprint We have a read only version of MYOB and can no longer access it. Not sure if this is because of the new update of MYOB that came out last week. When I click on "View error details" it says invalid fingerprint. How do I fix this so we can view the file? If I click on restart Account Right I get the same error Payroll EOY Finalisation When my employees go to their My Gov site then onto the ATO, the tax office is saying their 2022/23 tax is "Not Tax Ready". The first thing I did was to go to Single Touch Payroll reporting in my business's MYOB Dashboard site. I can bring up Payroll Year 2023/24, but it does not give me the option of previous years. It is possible I may not have finalised the 2022/23 year in error. Is there a way to review the finalisation status of the 2022/23 year? My emplyees have submitted their tax returns for the 23 tax year without problem. I have not spoken with the tax office yet. Andrew Attached Terms of Trade to MYOB Invoices Hi All...can anyone tell me if there is a way to attached company terms of trade to all customer invoices that are sent out through the MYOB system? Many thanks Patricia RETURNS REJECTED We have this lodgement error for a simple Individual tax return with a rental property. Please help. Errors Code: CMN.ATO.GEN.XML01 Fields: Summary: The message did not pass XML validation. Please contact your software provider. Details: If the 'nillable' attribute is false in the schema, the 'xsi:nil' attribute must not be present in the instance. Code: CMN.ATO.GEN.XML03 Fields: Summary: A field contains invalid data (such as letters in numeric or date field). Details: The value specified for an item does not match the item type (value = "", item type = Decimal, uniqueID = http://www.sbr.gov.au/ato/incdtls:DepreciatingAssetsIntangibleBalancingA djustmentA) Hint: The string '' is not a valid Decimal value. Code: CMN.ATO.GEN.XML01 Fields: Summary: The message did not pass XML validation. Please contact your software provider. Details: If the 'nillable' attribute is false Superannuation Hi, I am self-employed and I pay the super on my Bank account from the Company Account. As I pay weekly my wages and super, I am confused on what categories does the transaction fall. My two frequent transaction are Wages and Super payment. I have been advised by one of my friend the following; Wages & Salary- Electronic clearing account Superannuation payment- superannuation payable I noticed on Dashboard the Superannuation payable is increasing on every transaction. Please advise the right categories for these two frequent transactions and advise me the possible way to correct the errors. Thank you Unable to pay Superannuation Hello members, Was trying to pay super today and error showing on one of the employee has error message saying that the ABN for this Super Fund is invalid. However there's 4 weeks of super payments to go through and only one of them has this issue, all have the same superfund setup. Need help~ Thank you MYOB Business Rep I asked for my MYOB consultant who is assigned to my account as we were part of a Franchise I have had two different given to me and one email in which is wrong but when I looked that person up they do not work for MYOB anymore. I would like a representative from MYOB to contact me please. MYOB Certificate Hello, I was asked by my employer to study the MYOB certificate. But when I log into MYOB, the certificate is not showing up for me to choose. Only multiple short course available that does not come with a certificate. Can someone advise me what to do here. My employer is MYOB Partners. Thank you Invoice App I have just up graded my phone to a fold 6, Now i cant get the Invoice app to open up fully before it closes, does anyone have the same issue STP and EOFY Finalisation Hi, My client has lodged the 2024 EOFY finalisation for all employees, however, some employees are showing at "Finalised" while others are showing as "Unfinalised" when they look in their myGov accounts. The SPT status in MYOB is showing as filed for all employees. We have tried to remove the finalisation (in order to resubmit), but the update keeps getting the 'the state entered in this employee's address is either blank or in the wrong format. (ato error code: )'. I have gone into the employee's card file and updated the state which is selected from the dropdown anyway. I've tried using a different address for the employee as well, however, it is still getting rejected with the same error. Can you please help on fixing this? MYOB TEAM - Other than Base hourly I would like to set up the MYOB Team app for all our workers, using the timesheets. If an employee is sick, how do they enter the 7.6 hours of sick pay? They do not need to apply for sick leave, just enter it. Or if an apprentice is at TAFE, the day is calculated at 7.6, how do they enter that, ie without clocking in and out? And if someone is on Annual Leave how do they enter a day that they are actually on A/L, ie not working a shift, but a normal worker who does 5 days, to enter the day as AL for the payroll officer? Thank you EOFY finalisation - no longer using MYOB I am no longer using MYOB, however I need to complete the "Finalise and notify ATO" so my wages can be tax ready on ATO. How do I go about doing this? Premier 12.5. email other then Outlook Hello, Have just moved my Premier 12.5 from a server directly to our PC and now it won't email. Message says 'An email session could not be started. Please check your MAPI installation.' My IT lady tells me it's probably a conflict with something I've added to the new computer, most likely dropbox or some similar online program. As I now need dropbox (no longer using a server) is there any other email program that Premier can work with other then Outlook? I might still encounter the same problem but it's worth a shot. Thanks Chris p.s. I haven't tried removing dropbox to test this as I'm too scared of losing all the data that's on db and don't know my way around it well enough to risk it.