Forum Discussion

wenwen1's avatar
wenwen1
4 months ago

Unable to pay Superannuation

Hello members,

 

Was trying to pay super today and error showing on one of the employee has error message saying that the ABN for this Super Fund is invalid. However there's 4 weeks of super payments to go through and only one of them has this issue, all have the same superfund setup. Need help~

 

Thank you

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    4 months ago

    Hi wenwen1 ,

    Thanks for the screenshot. If it's the same, I recommend checking the card file for this employee. Verify that all details, including the super fund information and ABN, are correct.

    Feel free to post again, we're happy to help!

    Regards,
    Earl

    • wenwen1's avatar
      wenwen1
      4 months ago

      Hi Mark

       

      Thank you for the respond. If the card file is wrong, wont that impact every week's super pay?

       

      Thank you.

  • Jemar_C's avatar
    Jemar_C
    Valued User
    4 months ago

    Hi wenwen1,

     

    This usually happens when superfund details was changed. If you have checked the card file and everything is correct please check this with superfund directly.

     

    Cheers,

    Jem

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