Forum Discussion

JulieAS's avatar
JulieAS
Contributing User
4 years ago

Pay Superannuation

Hi

 

I am attempting to record a super payment and receive the message "Superfund details entered for employee are invalid".

 

I have made several super payments for this employee in the past.

 

Should I contact the employee to confirm super details?

  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi JulieAS 

     

    We did have some issues with this fund, but it has been added to the list again. Please restart your software and you should be able to make payments for this fund.


    Let me know how you go on. 

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago

    Hi JulieAS 

     

    Can you please confirm the fund USI and ABN for this employee's super fund so we can check the details on our end? 

    • JulieAS's avatar
      JulieAS
      Contributing User
      4 years ago

      Hi

       

      The details for this fund are as follows:

       

      ASGARD EMPLOYEE SUPERANNUATION ACCOUNT

      SPIN/USI:  ASG0007AU/ASG0007AU

      ABN:  90 194 410 365

       

      Thank you

       

       

       

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        4 years ago

        Hi JulieAS 

         

        We did have some issues with this fund, but it has been added to the list again. Please restart your software and you should be able to make payments for this fund.


        Let me know how you go on. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.