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klo's avatar
klo
Contributing Cover User
3 years ago

Pay Superannuation

I processed pay superannuation on 1/3/22.  The funds have not been deducted from the business bank account, nor appeared in staff funds.  I dont remember it taking this long before.  Anyone else with this issue?

  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi klo,

     

    Thank you for your post. 

     

    We did have an issue with Pay Super a few weeks back which resulted in the service being temporarily disabled, this is more than likely in relation to your issue.

     

    So that I can advise further, could you please let me know what the status of the payment is under your 'Manage payments' window? 

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  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi klo,

     

    Thank you for your post. 

     

    We did have an issue with Pay Super a few weeks back which resulted in the service being temporarily disabled, this is more than likely in relation to your issue.

     

    So that I can advise further, could you please let me know what the status of the payment is under your 'Manage payments' window? 

    • klo's avatar
      klo
      Contributing Cover User
      3 years ago

      Thank you for your response.  It was pending authorisation, so I have authorised it and it looks all good now, Kim