So many issues logging in & with trial version
I Have set up client trial version of Account right plus desktop - shared it with me as administrator, since logging in yesterday, it now asks me for a 2nd login. After enter email & password > online> when I click on the file it now today asks me for a second login - User ID & Password - this was not setup by me, I have tried all the usual Admin, Administrator, Client name, client email etc but nothing is working. Again this was set up by either of us so have no idea what it could be, it is only on this client file.
Also I have been trying to convert the trial version to full version and pay for it, but there is no way to do it. Under my account there is no subscription, no bill waiting for payment, as described in help there is no "change payment options", in fact the help screenshot looks nothing like the client myaccount.
Help doesn't exist, finally found a phone number but it is only valid mon-fri, and I need to set up this client new file urgently to start trading.
On top of this it took half an hour this morning to log into myob desktop itself, put in email address then it froze and would not move to the password screen yet I was getting codes emailed!!!!!!
Product and lack of help so frustrating, would not be using this product if the client didn't already know how to use it/
