Adding a replacement card in Bank Feeds

Question

Hello&nbsp;One of our business credit cards was hacked so we needed to replace the card. Once the new card was issued the bank feed transactions for that credit card stopped come through. I went through the bank feed process to add the new issued card. The new card now has a status of 'Bank Feed Ready' in the Manage Bank Accounts but I am unable to select the Associated Account as it is still linked/associated with the cancelled card. I cannot delete the card as it has transactions against it. Therefore bank feeds are still not coming through for the replacement card.&nbsp;Please helpThanks

princess_r · Answer

Hi dmartin,
&nbsp;
Thank you for your post. I'd like to extend you a warm welcome to the community forum. I hope you find it a valuable resource.
&nbsp;
I'm sorry to hear about the challenges you're encountering with your bank feeds. To help you resolve this promptly, I'll be reaching out to you via private message to gather some information so I can investigate this on our end. Please keep an eye on your Community forum inbox, and we'll continue to address your concern through that channel.
&nbsp;
Cheers,
Princess

dmartin · Answer

Thank you for your private message Princess, I have replied to your email but it has bounced back with an error 'This email addrss is not monitored and your reply will not be answered. Please post your reply directly on the MYOB Community Forum.'

There is no address in the private email to where I should be sending the details you have asked for.

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Adding a replacement card in Bank Feeds

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