Bank Feeds - Splitting Cash and Cheques into 2 deposits

Hi Mandyv12 

Thanks for your patience. 

Since the bank feed transactions come as 2 separate deposits for it to match your transactions on the system we need to record these transactions as 2 separate transactions. If they are just one deposit under the bank feed then we could create a bank deposit. 

If you need further assistance feel free to reply to this thread. 

Cheers 

Genreve

Hi Genreve,

As I have said and provided images, I fill out 1 bank deposit slip, that may consist of cheques and cash.  The bank records as follows;

Cash $100, Cheques $100 = Total Credit Amount $200

It is not the bank who splits it, and I definately do not split it in MYOB, so not sure how to fix, but very annoying and only just started happening, rendering bank feeds useless for these transactions.  Why are the bank feeds coming through as 2 deposits, when at the bank it is recorded as 1 transaction?  Is it a setting/preference in MYOB?  As I said despite all my time the other day, nobody seems to know the answer.  Can you please advise further how to rectify this.

Thanks,

Mandy

Hi Mandyv12 

Thank you for the response. 

The Bank Feeds just receives information from the bank and just reflects bank statement transactions, most likely your bank statement will also show 2 different transactions instead of one. since this is a reflection of the bank statement transactions. 

There is no setting to change the bank feeds and by default it copies the information from the bank. If in any case when you check your bank statement and it does not have 2 different transactions for that deposit please send me a private message that contains a screenshot of the bank statement and we will assist further.

Cheers 

Genreve

Hi Genreve,

I have put those images in my original post.  I also supplied those images during my online chat.  I tried to do a private message and wouldn't work.  The bank statement shows just 1 transaction.  

Please assist further.

Hi Mandyv12 

Thanks for responding. 

My apologies, Could you please try again to send me a private message containing your 

• Serial number
• Full name and email address
• Company name
• Company File ID (Help> About MYOB AccountRight)
• Last 4 digits of the bank account 
• Screenshot of the actual bank statement

For me to further assistance. 

Thanks for your patience.

Genreve.