My bank feeds have not updated since the 16/06. I still can't get current transactions to come through and I am having to receipt payments manually from my bank statement to avoid erroneous reminders for non payment going out.
This problem, along with constant crashes is really impacting my ability to do my job. When are we going to see fixes for these issues and not just bandaids?
Hi BenchCBS
Thank you for your post and Welcome here in the Community Forum. It's great to have you here in the Community forum.
At the time of posting, we aren't aware of any widespread reports of delays in bank feeds. You would need to clear AccountRight cache and then try to fetch the bank feed transactions again.
Please don't hesitate to post again if you need help in the future.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
The feeds turned up later in the day so I don't believe the fault was on our side.
The periodic long delays in feeds and the constant error messages saying MYOB must close is getting really frustrating. It happens a lot when I am entering the breakdowns for employee hours into their timesheets and when raising sales invoices. I'll go to another window to get additional information only to get the error message when I go back to the timesheet and sure enough, it shuts down and I have to start all over again. It can take up to 30 minutes to fully allocate the weeks hours to the correct jobs for one employee. That's 30 minutes lost when the program crashes. Getting more and more disillusioned with MYOB.
Hi BenchCBS
Thank you for the update on this. We're glad to hear it's now updated. I understand your frustration and this is not the experience we want to provide to our customers. We apologize for the inconvenience and thank you for your patience during this time.
Feel free to come back here in the Community Forum if you have any more questions, we are more than happy to assist.
Cheers,
Leneth
