Forum Discussion

Brosline's avatar
2 years ago

Banking transactions the match transaction for closed invoice

 

Hi I'm Anna

And I was wondering about MYOB's system.

 

Banking -> Bank transactions -> Unallocated -> Match transaction 

 

[MY Issue]

 

My customer paid about our invoice, and I knew the MYOB's banking transaction will indicate after 2~3 days

So We can't match transaction immediately. Thus I usually mathced after banking transaction be stated.

 

But we have to print the new statements after adapting customer's paid, So I just closed this invoice regarding customer's pay discretionary. And after 2 days, now our bank transactions appear this deposit, but I can't match transaction ,,, because our invoice already closed. Even though I cheked the option "show closed invices" I can't matched because our customer paid divided.

 

Please let me know How can I Match transaction :)

 

Thanks a lot

Regards

1 Reply

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Brosline

     

    Thanks for reaching out and welcome to the Community Forum. 

     

    I'm sorry to hear about your difficulties trying to match your bank transactions. Generally, even if the invoice is closed off it could still be matched inside the bank feeds window. I would suggest opening the Reconcile Accounts window to check if the payment is marked checked or already reconciled as this might hinder the transactions from showing up in the bank feeds window.  

     

    Let us know if you require any further assistance with this. We're happy to help. 

     

    Cheers, 

    Genreve