Hi, we still have a lot of duplicated transactions which we have already processed before dated back from 29/12/2025 to 13/2/2026 in our bank feeds since the delays were fixed in Feb26. These are affecting our work efficiency in doing current bank recs. Could you please provide an update on when these will be fixed asap? thank you.
Hi JingCheng_FHGA,
Really appreciate how clearly you laid everything out, especially the dates and how the duplicates are slowing down your bank recs. The original issue that triggered the bulk duplicates has already been fixed, so what you’re still seeing from 29 December 2025 to 13 February 2026 isn’t expected. Our team can check this out for you. When you get a moment, reach out to them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
