Inactive account showing on bank feeds with an out of balance amount

Hi MPNH​,

That can definitely be confusing! Usually, if there’s an out of balance showing for an inactive bank account, even if it’s closed and reconciled. It’s because the bank feed still has a different closing balance from your MYOB account’s balance. Check this link about fixing out of balance. If you’re able to clear out that difference so both balances match, the account should drop off the bank feeds page once it’s fully inactive and no longer has any feeds assigned. If it’s still showing up after that, give our Live Chat team a buzz via our virtual assistant, MOCA or by submitting a support case via MyAccount so they can check it further.

Cheers,

Shella

Thanks for the reply Shella_A​. The account has been fully reconciled with a zero balance. I tried undoing the last reconciliation and doing it again in case it was a glitch. The account was closed on the 8th of May & reconciled as at that date but the last bank statement date was the 1st of May. I don't know how to update the bank statement date as the account is closed. I will log a support case as I don't think it's something I can fix.