Reconciled amounts for different account showing up in another account

Question

Hi, suddenly 3 transactions from a previously reconciled Mastercard account are now showing up in our Cash/Cheque account as unreconciled.&nbsp; When I click on the entries it shows the warning that these are reconciled and they correctly show as Mastercard account.&nbsp; Looking at the Reconcilitation reports show them as still being reconciled in the Mastercard account and everything looks good and is balanced.&nbsp; Could someone please advise.

earl_hd · Answer

Hi RobynTherese,In this type of situation, we recommend reaching out to our back end support for assistance as they will check something on the back end. Make sure to reach out to them directly. You can reach them on Live Chat via our virtual assistant MOCA or by submitting a support case via My Account.Regards,Earl

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Reconciled amounts for different account showing up in another account

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